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Malvern Panalytical · 3 hours ago

Field Service Engineer

Denver, CO

Full-time

Hybrid

Senior Level

5+ years exp

Malvern Panalytical is a global leader in scientific instrumentation, and they are seeking a Field Service Engineer to serve as the front-line ambassador for their company. The role involves extensive travel to customer sites to provide technical service, ensuring customer satisfaction and minimizing downtime.

ElectronicsManufacturingTest and Measurement

H1B Sponsor Likely

Responsibilities

Travel extensively to customer sites across the U.S

Providing installation, maintenance, troubleshooting, and training

Communicate with empathy and precision to turn service calls into positive customer experiences

Qualification

Electro-mechanical systemsTroubleshootingCustomer serviceCRM systemsTrainingSupportTime managementCommunication skillsProblem-solving

Required

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a STEM-related field (or equivalent technical experience)

5+ years of experience troubleshooting and repairing electro-mechanical systems

Confidence working independently and managing your own schedule

Strong electro-mechanical skills and a customer-first mindset

Comfort providing training and support to end users

Ability to de-escalate tense situations and build trust with customers

Familiarity with CRM systems and service documentation tools

Excellent time and travel management skills

Must possess a valid driver's license with a clean driving history

Must hold a valid passport for domestic and international travel

Must be able to obtain and maintain any required certifications or licenses

Must possess a personal credit card for business-related expenses (reimbursed per company policy)

Benefits

Flexible travel schedules

Access to wellness programs

Opportunities for career growth

Company

Malvern Panalytical

Malvern Panalytical Instruments provides materials and biophysical characterization technology.

Founded in 1971

London, England, GBR

1001-5000 employees

https://www.malvernpanalytical.com/

H1B Sponsorship

Malvern Panalytical has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)