NMI · 2 hours ago
Solutions Engineer
United States
Full-time
Remote
Mid Level
$65K/yr - $85K/yr
3+ years expNMI is a company that empowers partners with innovative payment solutions. The Solutions Engineer role is essential in bridging the gap between Sales, Product, and Engineering, focusing on customer integration and experience.
Financial Services
No H1B
U.S. Citizen Only
Responsibilities
Collaborate with Business Development Managers (BDMs) and Channel Account Managers (CAMs) to assess and qualify customer requirements
Recommend tailored solutions, identify opportunities for product extensions, and evaluate the feasibility of customer-specific requests requiring development work
Proactively identify challenges and propose viable technical solutions
Document customer use cases, solution designs, and onboarding plans
Ensure alignment across Sales, Partner Launch Managers, and Customer Account Managers for seamless handover
Identify and plan customer training needs
Respond to technical questions on NMI’s platform and deliver architectural diagrams, system workflows, and configuration recommendations
Provide tailored demonstrations of the NMI platform for ISVs, ISOs, and other partner types
Develop and deliver bespoke training content aligned with customer needs
Support Sales in responding to RFPs, often coordinating with Product, Engineering, and Security
Raise and track product enhancement requests on behalf of customers
Relay common feedback, feature gaps, and usability insights to the Product team
Stay current on product updates, release notes, and roadmap discussions
Maintain close contact with acquiring partners and support their technical enablement
Represent NMI at industry events and network with partners and prospects
Qualification
Required
3–5 years' experience in Solutions/Sales Engineering, Solutions Consulting, or Technical Account Management—ideally in FinTech or SaaS
Strong understanding of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring
Demonstrated experience producing solution design documents or technical scoping materials
Proven ability to work cross-functionally across technical and non-technical teams
Exceptional communication and documentation skills
Comfortable presenting and demonstrating solutions to varied audiences
Company
NMI
NMI is a global leader in embedded payments, powering more than $200 billion in payment volumes every year.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kyle Pexton
CFO
Scott Hart, CFA
Chief Financial Officer
Company data provided by crunchbase