KLA · 2 hours ago
Customer Support Engineer-TSMC AZ
Phoenix, AZ
Full-time
Onsite
New Grad, Entry, Mid Level
$28.23/hr - $44.81/hr
0+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Customer Support Engineer will evaluate and troubleshoot technical equipment problems, ensuring customer satisfaction and operational quality of system equipment.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites
Represents the company to the customer and assume accountability for customer happiness with service
Assures operational quality of system equipment. Coordinates actions with customers to minimize down time
Provides assistance to Installation Engineer in resolving problems
Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems
Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved
Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site
Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects
Qualification
Required
Master's Level Degree and 0 years related work experience
Bachelor's Level Degree and related work experience of 2 years
Preferred
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites
Represents the company to the customer and assume accountability for customer happiness with service
Assures operational quality of system equipment
Coordinates actions with customers to minimize down time
Provides assistance to Installation Engineer in resolving problems
Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems
Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues
Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy
Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site
Estimated travel is 20% once trained in the classroom as part of on-the-job training program
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (301)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
Recent News
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