Lenovo · 6 hours ago
Global eCommerce SMB Customer Program Manager
North Carolina, United States
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $145K/yrLenovo is a global technology powerhouse focused on delivering Smarter Technology for All. The SMB Customer Program Manager will build strategies and enhance customer experiences to grow LenovoPRO, working collaboratively across teams and managing eCommerce initiatives.
ComputerConsumer ElectronicsElectronicsHardwareMobileWearables
Responsibilities
Drive ongoing competitive benchmarking and apply best practices to improve product positioning and customer experience
Develop and lead the end-to-end strategy for a best-in-class program aligned to business goals, customer needs, and global market dynamics
Define long-term program vision, value proposition, member benefits, and differentiation strategy
Identify and develop new program features for LenovoPRO based on global best practices and loyalty program benchmarks from leaders in adjacent industries
Translate strategic priorities into clear roadmaps, initiatives, and measurable outcomes
Drive continuous program enhancements, including benefits, tiers, promotions, and engagement mechanisms, while evaluating the financial impact of these changes to ensure long-term sustainability and profitability
Build strong relationships with internal partners and external vendors to ensure optimal execution and program scalability across regions
Develop and deliver actionable recommendations to elevate the LenovoPRO customer experience across both web and mobile channels. (Improve OSAT score)
Leverage in-depth knowledge of CRM systems and account-based marketing strategies to provide needs to marketing team in their plans
Collaborate with local and global resources to identify gaps and take initiative to address with extended teams in timely and organized execution
Prepare regular program performance briefs for senior leadership
Qualification
Required
Bachelor's degree in business, marketing, or related field
Experience working on a .com property
Preferred
Strategic thinking
Ability to lead through influence, managing stakeholders and guiding cross-regional project teams to gather insights, prioritize needs, and drive alignment
Strong organizational, project management, analytical and quantitative skills to manage multi-workstream initiatives from end to end
Attention to detail and results oriented
Strong written and verbal communication skills
Exceptional interpersonal and relationship-building skills, with the ability to adapt to diverse situations and collaborate seamlessly across global teams
Resourceful, proactive and self-motivated
Willing to be flexible and adapt to changing requirements when needed
Strong critical-thinking and problem-solving skills
Thrives in a fast-paced, global environment
Benefits
Individuals may also be considered for bonus and/or commission.
Lenovo's various benefits can be found at www.lenovobenefits.com
Company
Lenovo
Lenovo Group is a computer technology company that manufactures personal computers, smartphones, televisions, and wearable devices.
Founded in 1984
10001+ employees
H1B Sponsorship
Lenovo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (72)
2024 (52)
2023 (75)
2022 (82)
2021 (58)
2020 (67)
Funding
Current Stage
Public CompanyTotal Funding
$3.35BKey Investors
Alat
2025-01-08Post Ipo Debt· $2B
2024-04-01Post Ipo Debt· $500M
2017-10-03Post Ipo Equity· $500M
Leadership Team
Yang Yuanqing
Chairman & CEO
Greg Huff
CTO, CSO, and SVP of Development, Quality, and Customer Care, Infrastructure Solutions Group
Recent News
Hindu Business Line
2025-12-29
2025-12-27
2025-12-27
Company data provided by crunchbase