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CRB · 2 hours ago

IT Support Specialist

Philadelphia, PA

Full-time

Onsite

Mid Level

3+ years exp

CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food and beverage industries. They are seeking a highly skilled in-office Support Specialist to join their IT Support team, focusing on providing technical support and maintaining the integrity of office IT infrastructure. The role requires expertise in endpoint management, security, and automation to effectively support employees and enhance operational efficiency.

BiotechnologyConstructionConsultingWeb Design

H1B Sponsor Likely

Responsibilities

Provide Tier 2 technical support for employees, resolving hardware, software, and network issues in a timely and professional manner

Assist in onboarding and offboarding processes, including provisioning and deprovisioning of user accounts and equipment

Ensure successful implementation, support and inventory of all office technologies within the assigned region; including printers and audio/visual equipment

Utilize modern equipment management tools (e.g. Intune) to monitor and maintain device compliance and performance

Maintain a high level of customer service and professionalism while supporting employees in person and remotely

Monitor and respond to alerts from endpoints and network monitoring tools

Assist with queue shift management, as needed

Develop and maintain scripts for automation for process improvement within the support function

Demonstrated use of AI and automation for process improvement within the support function

Participate in rotating on-call schedule and adhere to SLA’s

Travel to support remote offices and sites (up to 10%)

Qualification

Modern Desktop Administrator Associate CertificationAdvanced Equipment ManagementNetworking FundamentalsMicrosoft M365Remote Monitoring ToolsCustomer-centric approachAnalytical skillsDetail-orientedProblem-solving skillsOrganizational skills

Required

Associate degree or equivalent years of experience, preferred

Minimum of three years of relevant experience required

Proactive mindset with a passion for technology and innovation

Customer-centric approach with empathy and patience

Detail-oriented with a commitment to documentation and process adherence

Modern Desktop Administrator Associate Certification, or equivalent technical certification

Preferred

Demonstrated ability to guide and effectively communicate with technical and non-technical resources

Advanced skills in Modern Equipment Management, including Windows 11, Autopilot, and Endpoint Analytics

Experience supporting and troubleshooting applications (Microsoft M365, Microsoft Teams and other SaaS applications)

Experience with using remote monitoring and management tools (RMM)

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and basic routing/switching principles

Works effectively under immediate supervision and collaboratively in a dynamic environment

Positive upbeat personality with a strong focus on customer service

Familiar with an end-user support and computing environment

Willing to learn and take on new assignments

Has organizational skills and can prioritize and handle multiple tasks

Demonstrated analytical and problem-solving skills

Preferred knowledge of the commonly used concepts, practices and procedures in architecture, engineering, and construction industries

Benefits

Complete and competitive benefit package designed to meet individual and family needs

Company

CRB

Glassdoor3.6

CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food & beverage industries.

Founded in 1984

Basel, Basel-Stadt, CHE

1001-5000 employees

https://www.crbgroup.com/

H1B Sponsorship

CRB has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)