Transdev North America · 2 weeks ago
Deputy Director of Operations
Boston, MA
Full-time
Onsite
Director/Executive
7+ years expTransdev North America is a leader in mobility solutions, operating transportation systems across the U.S. The Deputy Director of Operations is responsible for overseeing daily management and strategic direction of transportation operations, ensuring safety, service quality, and operational efficiency across multiple locations.
AutomotiveHospitalityTransportationTravel
No H1B
Responsibilities
Provide leadership and operational oversight for three transportation locations, ensuring consistent execution of safety, service, and performance standards across all sites
Direct, support, and develop frontline and supervisory teams, fostering a positive, accountable, and high-performance work environment
Oversee daily operations including staffing, scheduling, dispatch, on-time performance, and service delivery, ensuring seamless coordination across multiple locations
Demonstrate exceptional organizational skills, managing competing priorities, high-volume workloads, and time-sensitive operational needs with accuracy and efficiency
Utilize advanced computer skills—including Excel reporting, systems navigation, data tracking, and KPI analysis—to support operational planning, audit readiness, and compliance monitoring
Build strong interpersonal relationships at all levels, effectively engaging employees, coaching teams, resolving conflicts, and maintaining a consistent leadership presence throughout all assigned locations
Ensure full compliance with contractual requirements, safety protocols, and all company policies while identifying risks and implementing corrective actions
Lead annual bid processes (August, October, and Summer) across all assigned sites, coordinating staffing needs, communication, and scheduling logistics
Investigate internal and external complaints related to Driver performance, customer service, safety, or operational issues; determine root causes and recommend corrective action
Oversee Driver attendance tracking and ensure adherence to attendance policies; partner with HR and Labor Relations when escalation is required
Produce accurate daily, weekly, and monthly operational reports, identifying trends and recommending strategies for improvement
Develop, refine, and implement Standard Operating Procedures (SOPs) to improve workflow efficiency, operational consistency, and compliance
Monitor and manage budget performance across all three locations, ensuring efficient use of resources and adherence to financial targets
Perform other duties as assigned
Qualification
Required
High school diploma or GED required
Seven (7) years of supervisory or management experience in the passenger transportation industry
Experience with labor relations, including grievances and negotiations
Strong knowledge of relevant federal and state employment laws
Thorough understanding of laws, ordinances, and regulations governing transit operations
Working knowledge of operational methods within transit systems, including staff and departmental interactions
Ability to work effectively with state and local government officials
Demonstrated cost control and budget management experience across multiple locations
Proficiency with Microsoft Word, Excel, and PowerPoint
Strong written and verbal communication skills; excellent presentation and influencing skills
Ability to organize and perform work efficiently with strong attention to detail
Ability to work effectively with labor unions
Ability to pass a pre-employment drug test and background check, including fingerprinting
Must be able to work varied shifts or flexible schedules as needed
Frequent periods of sitting, typing, and viewing a computer screen
Regular standing, walking, reaching, handling, talking, and hearing
Occasional climbing, balancing, stooping, kneeling, crouching, or crawling
Occasional lifting of up to 50 pounds
Less than 5% travel outside of the immediate area
Preferred
Bachelor's degree in Business Administration, Logistics, Transportation, or a related field preferred; equivalent education and experience considered
Company
Transdev North America
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, shuttle.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Hendricks
Chief Executive Officer
Fred Craig, Jr. PE
Chief Operating Officer Transdev Rail Inc.
Recent News
2025-10-17
Transdev North America
2025-06-24
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