TTEC Digital · 11 hours ago
Principal Architect, Zoom
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$175K/yr - $190K/yr
5+ years expTTEC Digital is a company focused on enhancing customer experience through employee support. The Zoom Contact Center Solutions Architect will be responsible for the design, development, testing, and delivery of the Zoom Contact Center software platform, requiring a blend of business and technical consulting skills.
AnalyticsArtificial Intelligence (AI)Information Technology
Responsibilities
Overall subject matter expert for all external and internal thought leader within the Zoom Contact Center CX transformation, Process Automation Digital Transformation, and Omnichannel technologies
Influences opportunity strategy to incorporate the right technologies
Exercises wide latitude in determining objectives and approaches to client engagements
Designing, configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments
Design and Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
Lead a team of TTEC Digital project developers to enhance and improve software written in JavaScript
Work with system analysis and project management for the successful completion of a project
Works on issues that impact design/selling success, future concepts, and product offerings
Deliver high-quality software on time
Lead meetings and training as required
Qualification
Required
Bachelor's degree in computer science, IT, or engineering preferred
Experience with enterprise level CCaaS architecture for complex business needs
Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences
5 or more years' experience in Zoom Contact Center and UC environments
3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems
Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)
Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies
Ability to mentor Software Engineers and junior staff
Create new code and testing solutions for projects
Network infrastructure experience
Experience creating and presenting to executive level stakeholders (technical and non-technical)
Preferred
Experience with Conversational AI platforms highly desired
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (18)
2023 (17)
2022 (26)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Chief Executive Officer
Recent News
2025-11-14
Company data provided by crunchbase