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Cypress HCM · 1 month ago

Technical Curriculum Developer – Security Operations, 36644721

West Palm Beach, FL

Contract

Hybrid

Senior Level, Lead/Staff

$80/hr - $87.75/hr

9+ years exp

Cypress HCM is seeking a Technical Curriculum Developer responsible for creating effective training content for the ServiceNow platform. The role involves developing a diverse range of learning materials, engaging with stakeholders, and ensuring the quality of courseware.

Human ResourcesInformation TechnologyStaffing Agency

Growth Opportunities

Hiring Manager

Shelby Blevins

Responsibilities

You will be part of a content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor-Led Training, On Demand content and Simulators)

Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self-service, live, and virtual instructor-led training

Actively participate in pre-release planning to investigate and discuss the latest release changes for multiple product portfolios

Write clear and concise chapter narratives and develop real-world and use case-based examples, guided lab exercises

Create different types of assessments to measure the skills, knowledge, and abilities of learners

Assessments include checks of knowledge, tests, credentialling, performance assessments, and exams that can withstand legal review and approval

Develop training content that is interactive and engaging for Generative AI, and Agentic AI

You’re comfortable driving learning outcomes for generative AI. You have a keen interest in AI tooling and solutions and are expanding your content knowledge and solutions with core ServiceNow-approved AI tools and resources

Act as a collaborative, valuable team player who interacts with course owners, instructors, cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content

Demonstrate project management skills across multiple courses by assisting course owners with completion of assigned release tasks and mentoring junior team members (Example tasks could include - scheduling meetings, updating project plans, metadata, and tagging content, submitting website updates, creating reports, and updating product records)

Continuously assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps

Classify and collect course survey data to distribute to course owners or simulator teams

Assist with content testing and quality assurance to ensure accuracy and proper functionality within ServiceNow University

Assist with lab instances support by setting up data packages of ServiceNow for each release

Create and maintain transition documentation for knowledge transfer and work assignments

Qualification

Curriculum designInstructional designELearning developmentProject managementServiceNow platformAI integrationMS OfficeDependabilityFlexibilityCreativityCollaboration

Required

9+ years of experience building education curriculum and content development with strong instructional design principles

4+ years of experience participating in customer-facing education development projects

Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving training and adoption-related issues

High level of flexibility, creativity, and dependability required

Experience in graphics, templates, icons, and other multimedia throughout the instructional design process and eLearning development

Demonstrate strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint, and eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate, Rise) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow)

Practical familiarity with security operations workflows: alert triage, escalation, containment/eradication/recovery, and post-incident review

Demonstrated ability to partner with SMEs to turn SecOps concepts into clear stories, guided investigations, knowledge checks, and job aids

Capability to adapt to a constantly changing environment; flexibility to work extended hours during peak periods if needed

Engage as a global team and global audience with flexibility to work at times aligned with others across multiple time zones

Experience in rapid development and quick turnaround of training deliverables is required and experience in incorporating measurement and assessments into all learning programs is a plus

Undergraduate or graduate degree in instructional design, education, or organizational development; or equivalent experience

Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate

Working knowledge of Agile practices and software delivery lifecycle

Proven ability to proactively identify and solve problems, manage timelines, and drive results across multiple projects

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry

A high level of flexibility, creativity, and dependability

Curriculum design experience is a must