AAA National ยท 8 hours ago
Regional Manager (Hybrid)
Lake Mary, FL
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $98K/yr
5+ years expAAA National is a leading organization in the hospitality and travel industry, seeking a Regional Manager to oversee a remote team of AAA inspectors across North America and the Caribbean. This role focuses on ensuring quality standards, operational workflows, and fostering relationships with internal and external stakeholders.
Consumer Services
Responsibilities
Leads the development, implementation, and communication of operational workflows and quality assurance tools, ensuring continuous process improvement and cross-departmental efficiency
Serves as the technical liaison for the department, providing business requirements to support system development
Ensures inspectors consistently apply Diamond Rating standards and policies, and manage performance through regular feedback, productivity tracking, and annual reviews. Conducts monthly one-on-one calls with remote inspectors and engages in consultative training opportunities
Oversees inspector scheduling and field reporting logistics to meet deadlines; hires, trains, and supports team members as needed
Collaborates with leadership to align on policy, share best practices, and contribute to budget planning and management
Responds to inquiries and appeals from properties, members, and clubs, maintaining strong relationships and clear communication
Conducts regular quality assurance rides and provides hands-on coaching, mentoring, and performance development for inspectors
Represents the AAA brand and Diamond Program through public speaking, media engagements, and industry events
Participates in consultative and consultative training to raise AAA Diamond Program awareness
Assists in planning and executing the Annual Inspection Summit and other leadership meetings
Supervises associate work output, performance, and provides feedback, coaching, and mentorship to promote growth and development in a positive work culture
Qualification
Required
Creates an environment of belonging where all team members feel safe and valued
Knows when to be directive and when to step back and allow the group to decide
Set well-defined objectives and measures that align with the association and business line vision and strategy
Excellent verbal, written, and interpersonal communication skills
Foster a spirit of teamwork and unity among department members
Consciously create a workplace culture that is consistent with the overall organization
Empower associates to take responsibility for their jobs and goals
Advanced knowledge of the hospitality and travel industries
Proven record of effectively identifying and measuring quality standards with respect to the hospitality industry
Experience developing and implementing internal communications/programs for employee education and engagement
Ability to engage and motivate people at all levels of the association
Expert project management skills, along with the ability to multitask
Experience in creating compelling content using the basics of digital multimedia production
Bachelor's degree in hospitality management, Business Administration, or a related field required
Five (5) to seven (7) years of experience in hospitality or travel industry operations
At least three (3) or more years in a leadership or management role
Proven experience managing remote teams and overseeing multi-regional operations
Preferred
Familiarity with AAA Diamond Ratings or similar quality rating systems is highly desirable
Benefits
Participation in AAA, Inc.'s Annual Incentive Plan
Flexible work environment
Collaboration
Innovation
Work-life balance
Hybrid work model with three days in-office and two days at home
Company
AAA National
From identifying new member benefits, to helping deliver best-in-class roadside assistance, AAA National has many career paths to explore.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marshall Doney
President & CEO
Jason Hosaflook
Vice President & CFO
Company data provided by crunchbase