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The McAlear Group · 1 day ago

Service Center Assistant Manager

Irving, TX

Full-time

Onsite

Mid Level

$60K/yr - $75K/yr

The McAlear Group is a company focused on operational excellence and superior customer service. They are seeking a Service Center Assistant Manager to assist in managing operational activities, maximize production efficiencies, and ensure excellent customer service within the service center.

AccountingBrand MarketingManufacturingMarketingWholesale

Hiring Manager

Michelle Topel

Responsibilities

Monitoring inventory levels and, with the Managers approval, adjusting when appropriate

Maintain a team member structure to accomplish the service center mission in an effective and efficient manner

Assist in the Interview process and recommend applicants for hire

When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills

Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary

Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively

Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service

Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed

Monitor, document, and report inventory discrepancies and return goods

Work in accordance with company safety policies and maintain a safe working environment

Assist with asset control in shipment procedures and departmental security issues

Assist in the coordination of shipping and delivery with Purchasing Department

Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment

Punctuality and regular attendance are essential to managing on-site customer service

Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately

Completes appropriate HR forms for warehouse team members

Conducts safety and 5-S audits and maintains good housekeeping in the Service Center

Manage and document the delivery of products via company delivery vehicle

Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions

Assist in administering order entry control and pricing policies consistent with company guidelines

Assist with the loading and unloading of trucks if necessary

Provides suggestions regarding new product and service opportunities

All other duties as assigned

Qualification

Customer service skillsForklift operationMicrosoft ExcelMicrosoft WordProfessional appearanceConflict resolutionProblem solvingTeam managementCommunication skillsPositive attitude