Koniag Government Services · 2 hours ago
Help Desk Technician
Winchester, VA
Full-time
Onsite
Mid Level
3+ years expKoniag Government Services is a company that supports the values and traditions of native communities through agile employee and corporate culture. They are seeking a Help Desk Technician to provide technical support to the FBI’s Information Management Division, focusing on delivering quality help desk services and resolving user issues.
EnterpriseGovernmentProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Deliver quality help desk support services to a geographically dispersed customer base
Document, diagnose, escalate and/or resolve trouble tickets related to user access, business process, or user training
Communicate frequently with system users, via email, phone and face to face in an effort to understand and resolve their tickets
Act as a liaison to escalate and monitor issues between the government analysts and Tier 3 and 4
Document agency business rules and standard operating procedures
Perform additional duties as assigned
Produce and provide analysis for weekly reports
Qualification
Required
Associate's degree preferably in an IT related discipline
2-4 years of experience supporting custom applications
Experience providing user support and training to a user base
Excellent communication, customer service and organizational skills
Must be fully fluent in MS Office applications, including Outlook, Word and Excel
Top Secret Security Clearance
Preferred
Bachelor's degree preferably in an IT related discipline
3-5 years of experience supporting custom applications
Experience providing user support and training to a user base
Excellent communication, customer service and organizational skills
Must be fully fluent in MS Office applications, including Outlook, Word and Excel
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
Company
Koniag Government Services
Koniag Government Services is a Professional Services and Operational Management to Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Wideman
Chief Executive Officer
Jack Wise
SVP Business Development Lifecycle
Recent News
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