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GE HealthCare · 8 hours ago

Field Service Engineer 2 (MR) - Cleveland Ohio Area

Ohio, United States

Full-time

Hybrid

Mid, Senior Level

4+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Senior Field Service Engineer is responsible for performing preventative maintenance, troubleshooting and repairs on medical equipment, and ensuring customer satisfaction through effective communication and service excellence.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

Perform troubleshooting, service repairs and installations of moderate complexity

Lead communications with customers and serve as escalation point for customer related concerns, including installations

Own customer issues from dispatch or identification of issue to resolution

Proactively engage with other team members to ensure appropriate solution for the customer

Leads installations, validations, maintenance, and service repair needs on designated equipment

Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth

Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts

Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Qualification

MRI troubleshootingPreventative maintenanceService repairsCustomer communicationWeb applicationsMicrosoft SuiteMulti-tasking

Required

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment

Or high school diploma/GED and 6 years of relevant experience

Technical capabilities in MRI including troubleshooting, repair and installation

Must have and maintain a valid Driver's License

Experience with Web applications as well as Microsoft suite of products

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Ability to be available after hours and/or work a rotating on-call schedule including weekends

Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Preferred

Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time

Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Benefits

Relocation Assistance Provided: Yes

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees