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WilmerHale · 9 hours ago

Senior Platform & Automation Engineer

Boston, MA

Full-time

Onsite

Senior Level

5+ years exp

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, ensuring efficient operations and collaborating with stakeholders to deliver technical solutions.

Intellectual PropertyLegalVenture Capital

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Engages with stakeholders to gather requirements, design and deliver solutions that align with customer needs

Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow

Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management

Creates and configures notifications, define and implement workflows, business rules, UI actions, and automation to improve efficiency

Proposes, designs and implements enhancements to automation platforms to optimize functionality and improve the user experience

Leverages the AI component of ServiceNow to gain business efficiencies

Develops software solutions using JavaScript, Web Services, HTML, and CSS within automation environments

Manages the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration

Responsible for application support activities, including code migrations, replications, patching, and platform upgrades

Utilizes data import templates for data loading and extraction to support reporting and analytics needs

Responsible comprehensive process and knowledge documentation for ITIL and end user

Coaches and mentors junior developers

Assists with data entry and validation from source documents into the automation platform database

Extracts and transform data into formats suitable for reporting or further analysis

Supports the development and configuration of custom applications within the ServiceNow and other automation platforms

Troubleshoots and resolves technical issues in collaboration with other team members

Ensures platform stability by adhering to best practices, standards, and governance policies

Participates in training opportunities and self-learning to deepen knowledge of automation platforms, including ServiceNow

Collaborates on team projects, contributing ideas to improve workflows and processes across the platform

Displays professionalism, quality service and a positive “can do” attitude to internal members/departments of the Firm

Assumes additional responsibilities as assigned

Qualification

ServiceNowJavaScriptITIL/ITSM principlesREST/SOAP APIsHTMLCSSProblem-solving skillsCommunication skillsInterpersonal skillsTeamwork

Required

ServiceNow Administrator (CSA) is desirable

Strong understanding of ITIL/ITSM principles

Proficient in JavaScript, HTML, CSS, and other relevant scripting languages

Strong experience with REST/SOAP APIs and integration tools

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills including ability to communicate to all levels of end users, IS and Management staff

Ability to work independently and as part of a team

5+ years' application design, development, and support experience in a large scale, complex environment

At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred

Workflow and process improvement methodology and technology solution experience strongly preferred

Law firm experience is preferred

Preferred

Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available

Bachelor's degree preferred

Advanced Scripting/ Reporting and other classes area highly recommended

Company

WilmerHale

Glassdoor4.2

WilmerHale provides legal representation across a comprehensive range of practice areas that are critical to the success of our clients

Founded in 2004

Boston, Massachusetts, USA

1001-5000 employees

http://www.wilmerhale.com

H1B Sponsorship

WilmerHale has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (8)

2023 (11)

2022 (10)

2021 (9)

2020 (8)