SpaceX · 4 hours ago
Business Analyst, Customer Operations (Starlink)
Hawthorne, CA
Full-time
Onsite
Entry, Mid Level
$90K/yr - $115K/yr
2+ years expSpaceX is actively developing technologies to enable human life on Mars, and they are seeking a Business Analyst for their Customer Operations team for Starlink. The role involves analyzing data about Starlink customers to improve customer experience and internal operations, as well as developing metrics and dashboards to influence change.
Advanced MaterialsAerospaceManufacturingNational SecuritySpace Travel
No H1B
U.S. Citizen Only
Responsibilities
Conduct analyses (SQL queries, other methods) that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
Integrate with all levels of the business to understand current workflows and identify systematic gaps; help rapidly answer tactical business questions through analytical frameworks
Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change
Develop automation that mitigates business risk or creates efficiencies within Starlink Customer Operations and across functions
Own data integrity, tool maintenance, and reporting quality for the Starlink Customer Operations team
Train internal users and leaders on dashboard and tool usage, assist in troubleshooting
Improve data capture for future Customer Operations use cases, tracking and identifying front-end requirements collaborating with software development teams on table development
Support new market launches, continuous improvement, and larger cross-functional strategic initiatives
Qualification
Required
Bachelor's degree
2+ years of experience in reporting and analytics within customer operations, manufacturing, quality, human resources, purchasing, operations, cost accounting, supply chain management, or consulting
1+ years of experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
Preferred
Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics
1+ years of experience with scripting languages (i.e. Python, R)
SQL proficiency (i.e. advanced joins, views/table distinctions, and basic query optimizations)
Advanced understanding of database structures, query optimizations, ETL development
Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced, rapidly changing environment
Strong project management and self-directed prioritization skills
Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
Experience working with customer operations teams and tools (e.g. ticketing, account management, communications tools)
Benefits
Long-term incentives, in the form of company stock, stock options, or long-term cash awards
Potential discretionary bonuses
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
Comprehensive medical, vision, and dental coverage
Access to a 401(k) retirement plan
Short and long-term disability insurance
Life insurance
Paid parental leave
Various other discounts and perks
3 weeks of paid vacation
10 or more paid holidays per year
Paid sick leave pursuant to Company policy
Company
SpaceX
SpaceX is an aviation and aerospace company that designs, manufactures, and launches rockets and spacecraft.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$11.78BKey Investors
Korea Investment PartnersIntesa SanpaoloAndreessen Horowitz
2025-12-12Secondary Market
2025-09-10Secondary Market
2025-08-13Secondary Market· $10M
Leadership Team
Bret Johnsen
CFO
Charles Kuehmann
VP Materials Engineering
Recent News
2025-12-30
2025-12-29
2025-12-29
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