PointClickCare · 2 weeks ago
Solutions Analyst (Acute and Payer-General Support)
United States
Full-time
Remote
Entry Level
$58K/yr - $63K/yr
1+ years expPointClickCare is a leading health tech company focused on empowering providers to deliver exceptional care. The Solutions Analyst will manage technical interactions, provide customer support, and ensure timely resolution of issues while advocating for clients.
Elder CareEnterprise SoftwareHealth CareSaaSSoftwareWeb Browsers
Responsibilities
Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications
Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings
Troubleshoot technical issues through log analysis, research, and problem recreation
Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution
Leverage and contribute to the internal knowledge base to improve support efficiency
Consistently meet or exceed service delivery standards and key performance indicators (KPIs)
Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system
Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required
Qualification
Required
1-2 years of SaaS support experience, Technical Support, and or Operations Support environment
Strong understanding of business workflows and processes within SaaS or enterprise applications
Proven problem-solving skills and the ability to manage customer expectations
Excellent written and verbal communication skills
Comfortable in fast-paced, high-demand environments
Quick learner with strong technical aptitude; detail-oriented, analytical, patient, and an active listener
Experience collaborating with cross-functional technical teams (e.g., Product, Engineering, QA)
Experience supporting and troubleshooting web-based SaaS applications
Experience with CRM/help desk platforms (e.g., Salesforce Service Cloud, Zendesk, or similar)
Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required
Preferred
Understanding of clinical workflows in long term care or medical facilities
Familiarity with diagnostic/observability tools and techniques used to resolve customer issues
Benefits
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
Company
PointClickCare
PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care.
1001-5000 employees
H1B Sponsorship
PointClickCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (11)
2023 (11)
2022 (17)
2021 (4)
Funding
Current Stage
Late StageTotal Funding
$229.98MKey Investors
Hellman & FriedmanDragoneer Investment GroupJMI Equity
2022-04-01Secondary Market
2021-01-06Private Equity
2018-02-28Private Equity· $144.91M
Leadership Team
Dave Wessinger
CEO and Co-founder
Terri Weckle
Senior Vice President and General Manager for Skilled Nursing
Recent News
HospitalManagement.net
2026-01-16
2026-01-14
HospitalManagement.net
2026-01-11
Company data provided by crunchbase