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Basware · 8 hours ago

Customer Success Manager

Chicago, IL

Full-time

Onsite

Mid, Senior Level

4+ years exp

Basware is seeking a highly motivated and experienced Customer Success Manager to join their growing team. In this role, you will manage strategic enterprise customers globally, cultivate executive-level relationships, drive product adoption, and ensure customers achieve measurable value from their investment in Basware.

FinTechMobile PaymentsNetwork SecuritySoftware

Growth Opportunities

Responsibilities

Own and manage strategic relationships with a portfolio of global, enterprise customers

Partner with high-level customer stakeholders (VP and C-level) to align on goals, value realization, and long-term success strategies

Lead value-based success planning, business reviews, and renewal/expansion discussions

Identify and execute on opportunities for account growth and expansion, working closely with sales and cross-functional teams

Confidently navigate complex, matrixed client organizations to ensure stakeholder alignment and sustained value delivery

Act as a trusted advisor to customers, guiding them through product adoption and process optimization using Basware solutions

Collaborate with Sales, Product, Marketing, and Services teams to advocate for customer needs and enhance the overall customer experience

Deliver compelling presentations that communicate Basware’s value proposition and strategic impact to executive stakeholders

Maintain a deep understanding of the customer’s business and industry to proactively identify success enablers and expansion opportunities

Qualification

Customer Success ManagementStrategic Relationship ManagementSaaS ExperienceValue-Based SellingCross-Functional CollaborationConsulting ExperienceAccounts Payable ExperienceProcurement ExperienceFintech ExperienceExceptional Presentation SkillsCommunication SkillsRelationship-Building Skills