Apply on Employer Site

Magnolia Regional Health Center · 1 month ago

IT, HELP DESK TECHNICIAN

Corinth, MS

Full-time

Onsite

Mid Level

3+ years exp

Magnolia Regional Health Center is seeking a Help Desk Technician to implement and support organizational desktop and network equipment. The role involves responding to end user incidents and requests, providing technical support, and ensuring the maintenance of IT standards and procedures.

Health CareHospitalMedicalNon ProfitOncologyRehabilitation

H1B Sponsor Likely

Responsibilities

Installs and repairs organizational IT equipment and software per MRHC IT standards and guidelines, including but not limited to terminals, personal computers, printers, network gear, cabling, and related software products

Responds to and resolves inquiries and requests for assistance entered through the IT ticket tracking systems, in order to provide tracking and trending of issues, and escalates issues beyond the scope of their ability or responsibility to the appropriate resource in a timely manner

Analyzes and provides hands-on support for simple to moderate inquires

Determines appropriate resources to resolve the problem and coordinates with other organizational areas, as needed

Performs organizational-based moves, adds, and changes (MAC's) as needed

Provides 24/7 on-call support based on staff rotations, and carries a pager as warranted

Aids and trains users in the use of organizational information technology

Performs preventative maintenance on IT assets as warranted within the scope of the Help Desk Support team

Assists in the creation and maintenance of technical documentation

Effectively works with colleagues, Help Desk and other IT personnel to ensure that organizational priorities and standards are achieved

Participates in meetings, committees and continuing education to improve individual, departmental, and organizational performance

Maintains and protects confidentiality with regard to all aspects of patient care and employee information

Performs other duties as assigned

Qualification

ITIL FoundationsNetwork+CCENTMicrosoft certificationsDesktop supportUser trainingPreventative maintenanceTechnical documentation

Required

An associate degree in Computer Science, MIS, CIS or other related technology field

Must have 3–4 years of IT experience

Participation in 24/7 on-call support is required based on organizational IT staff rotation

Preferred

A bachelor's degree in Computer Science, MIS, CIS or other related technology field

ITIL Foundations, Network+, CCENT and or/Microsoft certifications

Company

Magnolia Regional Health Center

Magnolia Regional Health Center is a hospital that specializes in general surgery, women's health care, oncology, and care services.

Founded in 1965

Corinth, Mississippi, USA

1001-5000 employees

https://www.mrhc.org

H1B Sponsorship

Magnolia Regional Health Center has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)

2020 (2)