Apply on Employer Site

DLP Capital · 5 hours ago

People Operations Manager

St Augustine, FL

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

DLP Capital is a company focused on financing the building of Thriving Communities. The People Operations Manager will deliver value-added programs and initiatives while providing client service to Team Members and support to the People Team, focusing on HR Shared Service delivery to the Property Management Team.

Financial ServicesLendingReal Estate Investment

Growth Opportunities

Responsibilities

Delivery of day-to-day people related operations, programs, and initiatives using a customer service mindset

Provide front-line guidance, administration, and assistance on human resource issues including but not limited to, life-cycle management, employee relations, benefits, leave and accommodation administration, workers’ compensation, performance and compensation management, and related HR policies and programs

Collaborate with relevant stakeholders and People Operations Team on related business initiatives, serving as a Business Partner to the Property Management Teams; act as a steward to Shared Services core processes, initiatives, and programs

Assist as needed with staffing plans and onboarding for Property Teams by providing support with recruiting efforts and managing pipeline movement

Ensure job descriptions (RRREK’s) are up to date and compliant with all local, state and federal regulations inclusive of periodic audits and modifications

Maintain data integrity for the People tech stack by monitoring and managing data systems and processes and making recommendations for improvements. Use data and metrics to make critical decisions; identify patterns and report trends as appropriate

Contribute to and/or run specialized committees on topics such as safety, training, recognition, communication, etc

Assist with compensation review cycles and monitor classification and compensation; aiding in calibration sessions with assigned teams to preserve compensation practices

Lead property employee relations matters by deescalating situations, conducting internal investigations as needed and resolving simple to complex employee relations issues by conducting investigations and presenting facts and recommendations to Senior HR Leadership for alignment on proper resolution

Partner with Managers and People Leadership to identify and resolve performance issues through coaching, training opportunities, performance improvement, corrective action documentation, and termination

Understand business goals and propose new solutions with updated policies, procedures, workflows, programs, and approaches to improve efficiencies, productivity, and development of the People function

Stay up to date on compliance requirements and assist with reviewing existing policies and authoring of new policies in conjunction with compliance updates and/or business needs

Identify and assess compliance risks, and develop strategies to mitigate them through partnering with HR, legal, and internal stakeholders to address compliance concerns

Manage and deploy HR special projects and initiatives as assigned

Other duties as assigned

Qualification

HR Shared Service deliveryMulti-state HR experienceProperty Management HR servicesCompliance knowledgeHRIS experiencePHR/SPHR certificationAnalytical skillsProfessionalismProblem-solving skillsTime managementSelf-starterIntegrity

Required

Bachelor's degree in Human Resources, Business Administration, or a related field. Relevant experience may be considered in lieu of

8+ years of comprehensive HR experience in a multi-state environment

Prior experience providing HR services to Property Management teams with focus on multi-family experience is required for this position

Working knowledge of multiple human resource disciplines including compliance, benefits and compensation, leave administration, workers' compensation, HR lifecycle administration, talent acquisition, employee relations, payroll, and performance management, prior experience with learning and development is a plus

Thorough knowledge of multi-state employment-related laws with strong background supporting a non-exempt, geographically dispersed workforce including thorough knowledge and understanding of regulatory compliance in conjunction with ACA, HIPAA, ERISA, ADA, FMLA, COBRA, FLSA, EEO, Workers Compensation, OSHA, etc

Ability to act with integrity, professionalism, and confidentiality

Demonstrated conceptual, analytical, and problem-solving skills

Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and priorities

Self-starter with a high sense of initiative and a proven ability to effectively work in ambiguous environments and support continuous organizational improvement

Ability to work autonomously, while remaining aligned with HR strategies and business objectives

Must have the ability to make recommendations to effectively resolve emotional and complex problems or issues, by using sound judgment that is consistent with standards, practices, policies, procedures, regulation or government law

Strong technical HRIS experience is required; proficiency with Google Drive, Greenhouse, and ADP Workforce Now is a plus