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Helping Hands Family - Autism Services · 5 hours ago

Office Manager- Lancaster, PA

Lancaster, PA

Full-time

Onsite

Mid Level

$24/hr - $30/hr

3+ years exp

Helping Hands Family is a top-rated ABA provider dedicated to a supportive and inclusive culture. The Office Manager is responsible for overseeing the day-to-day operations of the clinic, ensuring smooth operations, and maintaining high levels of customer satisfaction while coordinating staff and resources effectively.

Health Care

No H1B

Responsibilities

Supervise daily operations and coordinate staff schedules to ensure full coverage

Oversee in-clinic orientation and track progress

Provide support for new team members

Handle front desk activities such as greeting visitors, coordinating client and family interactions, and managing phone communications

Serve as the initial escalation point for client and family inquiries, assisting with complex cases as the Clinical Director recommends

Collaborate with the centralized scheduling department to optimize client and staff schedules

Monitor and adjust daily schedules and resource allocations as needed

Organize, schedule, and facilitate monthly team meetings

Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes

Manage attendance and ensure all times are recorded accurately

Participate in the onboarding and offboarding processes, including managing logistics and collecting devices from departing staff members

Additional duties as assigned

Qualification

Healthcare knowledgeCustomer service skillsLeadership experienceComputer systems knowledgeOrganizational skillsVerbal communicationWritten communicationTime managementTeam playerDetail-oriented

Required

Bachelor's degree in healthcare, business administration, or other business-related field

3 years of progressive leadership responsibilities with experience in a healthcare facility/clinic

Knowledge of basic customer service principles and practices

Thorough knowledge of computer systems, including previous experience using a client or medical database

Excellent verbal and written communication skills

Knowledge of medical terminology

Familiarity with and/or the ability to learn, ABA terminology

Ability to deliver high level of customer service

Must be a team player and be able to communicate with individuals at all levels of the organization

Strong organizational skills

Demonstratable time management skills

This position requires the ability to occasionally lift and transport items weighing up to 25 pounds, such as office supplies and small equipment

Candidates must be comfortable working near young children, including potential bodily fluids, as this is an integral part of the role

The position involves exposure to a range of odors, fluctuating temperatures, and occasional loud noises from clients to meet the diverse needs of our clientele within the clinic setting