6348 Technical Support Analyst - Lead jobs in United States
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Info Origin Inc. · 1 month ago

6348 Technical Support Analyst - Lead

positionRaleigh, NC
timeContract
remoteOnsite
senioritySenior Level
money$51.09/hr - $61.53/hr

Infoorigin inc is seeking a proactive and detail-oriented Technical Support Analyst - Lead to provide customer support for their permitting program (PTP). The role involves owning the customer support process, troubleshooting technical issues, and collaborating with internal teams to enhance user experience.

Information ServicesInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

The candidate will "own" the customer support process and provide responsive and professional customer support via email, virtual meetings (screen sharing), and other communication channels
Troubleshoot and resolve issues related to ‘Level 1’ areas such as:
Identity proofing and account activation
Password resets and login problems
Payment processing
General navigation and use of the permitting portal
Routing inquiries to appropriate program staff when necessary
Internal user permissions and system authorization
Potentially resolve ‘Level 2’ and similar issues, working directly in Microsoft Dynamics CRM (backend) and Sitefinity (frontend CMS) to investigate and resolve user issues
Collaborate with internal teams to ensure timely resolution of customer concerns
Assist in the creation and maintenance of customer support documentation, including How-To Guides and FAQs
Partner with portal team to improve user experience (UX), navigation, layout, content strategy to refine and improve user/staff experience
Maintain accurate records of support interactions and resolutions

Qualification

Technical supportMicrosoft Dynamics CRMWeb content managementProblem-solvingCommunication skills

Required

Excellent problem-solving and communication skills
Experience providing technical support or customer service in a software or web-based environment
Familiarity with CRM systems, especially Microsoft Dynamics, is highly desirable
Experience with web content management systems (e.g., Sitefinity, WordPress, Drupal)
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users
Demonstrated problem-solving skills and a proactive approach to learning and issue resolution
Ability to work independently in a remote environment while collaborating effectively with team members

Preferred

Experience with Dynamics 365 and related Power Platform services and products

Company

Info Origin Inc.

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Info Origin is a global provider of information technology consulting, application development and software engineering services.
dateFounded in 2009
location
Topeka, Kansas, USA
people-size51-200 employees
web-link
https://infoorigin.com

H1B Sponsorship

Info Origin Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (4)
2021 (1)
2020 (2)

Funding

Current Stage
Growth Stage

Leadership Team

A
Ashish kumar Chauhan
Co-Founder and President
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Company data provided by crunchbase