3xLOGIC · 2 months ago
Program Manager, Global Clients
Chicago, IL, US
Full-time
Onsite
Senior Level, Lead/Staff
$106K/yr - $123K/yr
10+ years exp3xLOGIC is a world-leading provider of integrated security solutions focused on making the world a safer place. The Program Manager will manage programs for Fortune 1000 clients, ensuring high levels of customer service and effective coordination across various operational areas.
Cloud ComputingEducationBig DataAnalyticsBusiness IntelligenceCloud Data ServicesCloud SecuritySecurityTraining
Responsibilities
Provide support to National/Key account (as assigned) managing overall service/implementation account performance, technical problem identification and resolution, and general customer service and satisfaction
Organize and lead regular face to face visits with assigned Program teams to discuss performance, projects, issues, and plans
Using internal systems, and interaction with field operations, assure appropriate resources are applied and scheduled
Interfaces daily with Management in Sales, Service, and Headquarter Field Support
Electronic Security Group to discuss future ESP growth and how we can assist and plan for future support
Review workload regularly to ensure team is right sized, plan resource requirements for future opportunities identified by the Account teams
Directly contact / interface with customers when required
Influence process excellence team to assist in delivery process development and revisions to meet current business environment
Create strategy and update project best practices/ processes and support procedures/requirements
Provide support in achieving account profitability goals
Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer base with prompt, efficient, effective, and quality customer service and installation support through multiple service branches and/or multiple service areas
Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues
Forms and maintains databases where necessary of nationally provided commodities
Monitor Performance and provide direction to ensure projects are on time, on budget and within scope unless out of scope issues identified
Create and maintain reporting dashboard to client, and present project, service and initiative conditions, weekly and monthly as well as regular business reviews, Quarterly/Annually
Interface and coordinate with Logistics as it relates to staging and / or kitting ESP orders for quality installation readiness regarding spoke orders
Meet on a regular basis to develop project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc
Ensures that the project team is trained on policy, standards, and procedures and those they are practiced in everyday project activities
Qualification
Required
Electronic Security Integration Experience
10 years Project Management experience in security integration or a related field
Proficiency with MS Outlook, Word, and Excel
Understanding of construction processes and project flows in construction
Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc
Demonstrated record of team management skills
Successfully managed National Accounts
Excellent verbal and written customer communication skills
Strong technical skills and understanding of technology such as software, networking, and systems development
Very detailed and organized
HS Diploma/GED required
Preferred
College degree in business or related field
Previous experience and familiarity with standard concepts, practices, and procedures within purchasing field
Benefits
Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday, and sick time
Educational Assistance
Exceptional growth opportunities
Company
3xLOGIC
3xLOGIC is a recognized innovator of cloud and server-based video, access control and BI solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-05-18Series Unknown
Leadership Team
Cesar Gonzalez
KEY ACCOUNT MANAGER USA/ DIRECTOR of SALES LATAM
Company data provided by crunchbase