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QVC · 13 hours ago

Sr People Systems Analyst – ServiceNow

West Chester, PA

Full-time

Hybrid

Senior Level

5+ years exp

QVC Group is looking for a Senior People Systems Analyst to lead the optimization and management of their ServiceNow HR platform and related digital portals. In this role, you will collaborate across various teams to enhance employee engagement and ensure the integrity and compliance of digital platforms.

Retail

Responsibilities

Be a subject matter expert for ServiceNow HR modules, employee and communications portals, our intranet, and external corporate web pages

Lead the design, configuration, and continuous improvement of digital platforms to enhance employee engagement, communication, and self-service

Partner with HR, Communications, IT, and partners to gather requirements, design solutions, and achieve projects that improve user experience and operational efficiency

Ensure the integrity, accessibility, and compliance of all digital platforms

Drive process improvement and automation initiatives, leveraging ServiceNow and portal capabilities

Provide guidance and mentorship to junior analysts, modeling QVC's "Build the Team" competency

Stay current on digital workplace and HR technology trends, recommending innovations that align with QVC's strategic goals

Qualification

ServiceNow HR modulesEmployee portals managementDigital platform designHR systems supportProcess improvementLeadership behaviorsRetail experienceCommunication skills