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FIS · 8 hours ago

Practice Manager I

Jacksonville, FL

Full-time

Hybrid

Mid Level

FIS is a company focused on financial services and technology, seeking a Practice Manager I to manage their consulting practice. The role involves ensuring customer engagement meets business objectives, developing consulting strategies, and maintaining client satisfaction.

BankingFinancial ServicesFinTechPayments

Responsibilities

Manage consulting practice to ensure engagements meet customer needs, business requirements and future business growth objectives as well supporting overall FIS objectives and revenue and profitability goals

Builds a consulting team strategy to effectively execute business plan

Develops consulting offerings to address market opportunities

Manages key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice

Ensures Practice provides industry thought leadership

Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management

Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business

Ensures consulting engagements provide excellent client satisfaction and client loyalty

Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times

Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership

Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated

Attracts and retains talent to meet business needs for practice

Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations

Maintains quality client relationships to gain referrals for new clients

Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative

Willing to travel 10% to 20% (or as needed)

Other related duties assigned as needed

Qualification

Consulting experiencePrivate Equity experienceLeadership skillsAnalytical skillsProject managementTeam building skillsContinuous improvementEthical decision makingListening skillsNegotiation skillsRelationship buildingOrganizational skillsCommunication skillsAdaptability