Kustomer · 7 hours ago
Product Manager, Automations (Senior Level)
United States
Full-time
Remote
Senior Level
5+ years expKustomer is the industry leading conversational CRM platform perfecting every customer experience. As a Senior Product Manager, you will organize feedback into a clear product roadmap and oversee the product development lifecycle, ensuring alignment with company goals and effective collaboration across teams.
CRMCustomer ServiceSaaS
Responsibilities
Own and execute on the product strategy for AI and non-AI Automations within the Kustomer platform, ensuring alignment with company goals and objectives. Develop and communicate a cohesive vision and roadmap
Work closely with engineering, design, marketing, and business teams to ensure successful product development, launches, and iterations
Champion customer insights by engaging directly with users and collaborating with customer success and sales teams to understand pain points and opportunities. Stay informed about market trends, competitive products, and industry developments to inform product decisions and strategy
Oversee the entire product development lifecycle from concept to launch, ensuring timely delivery and high-quality outcomes
Act as the key product liaison between senior leadership and product teams, ensuring transparency and alignment on priorities, progress, and roadblocks
Qualification
Required
5+ years of experience in product management, with experience working in highly technical products
You have a degree in a technical or related field, or equivalent professional experience
Experience with AI, including the ability to effectively leverage AI in your day-to-day work
You're comfortable having a perspective and working towards clearly defined solutions in ambiguous problem spaces
You have an eye for elegant design and believe in 'thinking for the customer.'
Ownership comes naturally to you and you like being responsible for multiple large projects
You're concise in your communication and can articulate complex technical concepts to people of different backgrounds
Data Driven - you like to set goals, and measure success not by releases, but by making an impact on customers
You're passionate about learning, always seeking out the latest technologies and market trends
Preferred
Domain knowledge of Customer Experience / Customer Support / CRM is a huge plus
Benefits
100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Pension
Supplemental health insurance
Other perks
Company
Kustomer
Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
201-500 employees
H1B Sponsorship
Kustomer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$233.5MKey Investors
CoatueTiger Global ManagementBattery Ventures
2025-07-23Series Unknown
2023-05-15Series Unknown· $60M
2020-11-30Acquired
Leadership Team
Brad Birnbaum
Chief Executive Officer
Jeremy Suriel
Chief Technology Officer
Recent News
2025-12-18
Destination CRM
2025-12-12
Company data provided by crunchbase