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GovCIO · 17 hours ago

Junior IT Service Technician

Miami, FL

Full-time

Hybrid

New Grad, Entry Level

$20.35/hr - $20.35/hr

0+ years exp

GovCIO is currently hiring for a Junior IT Service Technician to provide onsite support for our federal customer. The role involves supporting onsite IT activities, troubleshooting technical problems, and delivering services in technical support and operations support.

ConsultingIT InfrastructureIT ManagementManagement Consulting

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

The employee provides support for all onsite IT activities

They consult with support teams, help desks, customers and other technical staff in the resolution of problems

They coordinate and perform operation and/or maintenance activities for networks/servers

They identify recurring problems and recommend steps to reduce the severity or frequency of problems

They install, troubleshoot and maintain an extensive variety of products and equipment

They deliver services and solutions in technical support, systems refresh, software integration, and operations support

They identify, analyze, and repair product failures, and order and replace parts as needed

They provide onsite training of customer support personnel

Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system

Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems

Recommend systems modifications to reduce user problems

Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components

Install operating system patches, upgrades etc. via SCCM Software Center

Provide remote support services for telework/home users

Help ensure user applications work over VPN and/or Citrix

Manage user relocation requests

Ensure devices are properly encrypted

Local On-Site Cabling

Provide on-site support for enterprise groups such as the network and security operation centers

Restart network equipment, including switches and routers as directed by enterprise networking

Replace defective network equipment

Assist users with mobile communication devices

Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping

Assist with physical inventory as needed

Assist with receiving and receipting property

Process computer equipment for disposal

Ensure disposal policies are properly employed

Ensure all devices are fully wiped of information before leaving the facility

Troubleshoot system problems

Work with support staff for remote troubleshooting and repairs

Assist in setting up presentation devices and video conferencing units

Support pre/post application releases

Gather analyze, and report end-user support trends

Other duties as assigned

Qualification

Technical proficiencyTroubleshooting skillsCompTIA A+CompTIA Network+Microsoft Operating SystemsSCCM familiarityAnalytical abilitiesCompTIA Security+CompTIA Server+Apple Macintosh supportProblem-solving skills