ADP · 9 hours ago
SBS Team Leader, Service and Implementation
El Paso, TX
Full-time
Onsite
Mid, Senior Level
$59K/yr - $120K/yr
2+ years expADP is a comprehensive global provider of cloud-based human capital management solutions. The SBS Team Lead – Service & Implementation will support the implementation and service teams by providing guidance, coaching associates, and managing day-to-day operations while ensuring client satisfaction and operational excellence.
Bookkeeping and PayrollConsultingHuman ResourcesOutsourcingPaymentsSoftware
Responsibilities
Workers with the region on projects and will have to present findings and solutions to the senior leadership team
Will assist the assoicates with esclations for the inbound service center, helping with research and follow up on Client and Tax related issues
Provides technical support to the team by answering their questions and resolving issues, including all areas pertaining to the Center's operations. Stays abreast of system and service features, changes and enhancements
Works with the Technical Support Specialists and/or other internal departments to ensure accuracy and total client satisfaction. Assist associate’s in researching complex issues and assist with resolution and communication. Works directly with clients to handle escalated issues
Assists Team Managers to ensure a smooth workflow is maintained
Monitors various productivity and performance standards and ensures that established levels are achieved, especially during peak activity periods
Participates in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed
Identifies developmental needs and makes recommendations regarding the team's training requirements
Works with Leadership to coordinate and even create training as needed to enhance productivity and performance levels
Coaches associates to meet quality and productivity goals, using the quality monitoring system as appropriate. Provide direct feedback to associates on areas of opportunity to enhance client service. Tracks errors and provides immediate feedback to help determine potential problems. Provides input into the performance appraisal process
Serve as a resource for team members, based on a strong working knowledge of team's responsibilities, goals and associates individual development plans and training needs
Participates in screening, interviewing, and onboarding of new associates
Act as a backup to the Implementation Team Manager
Escalates issues which may require intervention by the Implementation Team Manager. May make operational decisions in the managers absence. Work directly with sales partners to provide solutions and support clients
Facilitate Team Meetings and associate 1:1's
Generates a daily report of statistics to review daily performance (calls per hour, personal time, etc.). Analyze statistics and prepare reports
Performs duties of an Implementation Specialist, especially during peak volume periods
Qualification
Required
Two to three years of experience in a leadership and/or mentorship role
Demonstrated ability to manage time and prioritize operational issues
Must have the ability to effectively communicate to both clients and internal staff and work under pressure of time constraints
Preferred
Bachelor's degree or equivalent in education and experience
Strong project management skills and the ability to multi-task
Ability to work as part of a team to accomplish tasks
Strong client relationship building skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills
Benefits
Medical
Dental
Vision
Life Insurance
Matched Retirement Savings
Wellness Program
Short-and Long-Term Disability
Charitable Contribution Match
Holidays
Personal Days & Vacation
Paid Volunteer Time Off
And more.
Company
ADP
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes.
10001+ employees
H1B Sponsorship
ADP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (457)
2024 (386)
2023 (340)
2022 (523)
2021 (342)
2020 (353)
Funding
Current Stage
Public CompanyTotal Funding
$17.1B2025-06-27Post Ipo Debt· $7.05B
2025-05-06Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Carlos Rodriguez
President & Chief Executive Officer
Maria Black
President and CEO
Recent News
Business Wire
2025-12-17
MarketScreener
2025-12-17
2025-12-16
Company data provided by crunchbase