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City of Baltimore · 1 month ago

Technical Program Manager, Operations Manager II (NCS) - Mayor's Office of Performance and Innovation

Baltimore, MD

Full-time

Onsite

Senior Level

$105K/yr - $173K/yr

5+ years exp

The City of Baltimore is dedicated to improving service delivery and transparency through data-driven strategies. The Technical Program Manager will lead cross-functional delivery for the Deputy Chief Data Officer’s portfolio, focusing on citywide data and analytics, data governance, and resident-facing technical products.

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Responsibilities

Run standardized intake, producing project briefs (including the problem, public value, scope, interfaces/APIs, risks, and the Definition of Done). Maintain integrated quarterly roadmaps and release calendars

Translate needs into user stories, acceptance criteria, data contracts, API specs, observability expectations, privacy impacts, and accessibility requirements

Coordinate architecture and security reviews with and BCIT applications, infrastructure, and InfoSec

Operate agile ceremonies (backlog grooming, sprint planning, standups, demos, retrospectives). Track blockers and drives timely decisions and escalations

Supports data governance through operationalizing owner/steward accountability, sharing agreements, access workflows, and change management in collaboration with OPI’s Deputy Director

Partner on MVP scope, and outcome metrics; coordinate UX/service design research, prototyping, usability testing, and adoption measurement post-launch

Create templates, and versioned artifacts (briefs, requirements, data dictionaries, diagrams, SOPs, runbooks, release notes) in SharePoint

Publish regular status and monthly executive summaries; plan training, SOP updates, operational runbooks, and handoffs to steady-state owners

Perform other related duties as assigned to support OPI’s mission and innovation agenda

Qualification

Technical program managementData platforms/analyticsAPIsProject management toolsSQLData governanceUser experience designContinuous improvementCommunicationTeam leadership

Required

Have a bachelor's degree in computer science, data science, engineering, information technology, or a related field from an accredited college or university

Have at least five (5) years leading technical programs in data platforms/analytics, digital products, or enterprise integrations with demonstrated on-time delivery in cross-functional settings

Program leadership across data platforms, analytics, and public-facing digital products in multi-team environments (engineering, analytics, UX/design)

Fluency in technical requirements, APIs, data management, observability, backlog hygiene, and change control

Understanding of metadata, lineage, testing, owner/steward models, and access workflows

Working knowledge of security, privacy, and accessibility reviews; ability to coordinate remediations

Strong facilitation, dependency management, and written communication; concise executive briefings

Strong knowledge of project management and collaboration tools (Jira, SharePoint, Miro, and diagramming tools); familiarity with data platforms (Azure, Postgres, dbt), and familiarity with SQL and programming languages

Self-starter with a commitment to continuous improvement and technical excellence

Knowledge of the principles and practices of operations/administration

Ability to plan, organize and manage a program of administrative functions in an organization

Ability to compile and interpret financial and operational data and to analyze charts, reports and statistical and budgetary statements, particularly related to compute, cyber-security, and storage costs

Ability to develop, implement and interpret policies and procedures

Ability to coordinate the activities of various organizational units

Ability to speak and write effectively

Ability to establish and maintain effective working relationships with associates, officials and employees

Ability to direct the activities of staff or cross-functional teams