Mouser Electronics ยท 1 hour ago
Customer Service Representative I
Mansfield, TX
Full-time
Onsite
New Grad, Entry LevelMouser Electronics is an award-winning global distributor of semiconductors and electronic components. They are seeking a Customer Service Representative I who will be responsible for accurately processing customer transactions, providing product information, and generating sales through effective communication and customer service.
ElectronicsManufacturingSemiconductor
No H1B
U.S. Citizen Only
Responsibilities
Successful completion of CSA and CSR Training is key
Receive and ensure orders are entered accurately via phone or email by reviewing and verifying all material entered, identifying discrepancies, and requesting clarification of issues related to order information according to departmental procedures
Able to comprehend and easily maneuver through various computer programs
Meet or exceed all required performance metrics and communicate any barriers that prevents being able to meet expectations in a timely manner and with excellence
Provide basic product information to customers, such as part compatibility, price, availability, etc
Determine customer expectations and provide options for resolution to meet their needs
Maintain specified pricing guidelines and obtain approvals from Management for any exceptions
Retain current customer contacts and expand product knowledge utilizing all available resources
Always consider the impact of decisions before execution
Adhere to the required daily work schedule and be flexible based on the needs of the business
Generate new and repeat sales by providing product and technical information in a timely manner
Accurately process customer transactions such as orders, quotes and/or other customer requests with a strong focus on service excellence and a sense of ownership
Make suggestions and pursues sales possibilities beyond customer-initiated requests
Increase sales and average order size by means of cross-selling, up-selling and add-on sales
Constantly demonstrates a positive attitude toward self and others by interacting effectively and maintains professional manner and positive attitude through verbal and written contacts with external and internal contacts
Expands product knowledge utilizing all available sources
Supports local Customer Service teams and provides support for other teams when needed
Regular attendance at work is an essential part of the job
Qualification
Required
Successful completion of CSA and CSR Training is key
Receive and ensure orders are entered accurately via phone or email by reviewing and verifying all material entered, identifying discrepancies, and requesting clarification of issues related to order information according to departmental procedures
Able to comprehend and easily maneuver through various computer programs
Meet or exceed all required performance metrics and communicate any barriers that prevents being able to meet expectations in a timely manner and with excellence
Provide basic product information to customers, such as part compatibility, price, availability, etc
Determine customer expectations and provide options for resolution to meet their needs
Maintain specified pricing guidelines and obtain approvals from Management for any exceptions
Retain current customer contacts and expand product knowledge utilizing all available resources
Always consider the impact of decisions before execution
Adhere to the required daily work schedule and be flexible based on the needs of the business
Generate new and repeat sales by providing product and technical information in a timely manner
Accurately process customer transactions such as orders, quotes and/or other customer requests with a strong focus on service excellence and a sense of ownership
Make suggestions and pursues sales possibilities beyond customer-initiated requests
Increase sales and average order size by means of cross-selling, up-selling and add-on sales
Constantly demonstrates a positive attitude toward self and others by interacting effectively and maintains professional manner and positive attitude through verbal and written contacts with external and internal contacts
Expands product knowledge utilizing all available sources
Supports local Customer Service teams and provides support for other teams when needed
Regular attendance at work is an essential part of the job
Ability to communicate effectively through verbal and written skills
Effective listening skills
Ability to use, read and interpret spreadsheets, printed reports, and a dual terminal screen
Ability to work independently or as a part of a team
Ability to work under the pressure of deadlines
Ability to find issues and resolve them with provided resources
For bilingual: Able to read, write and speak Secondary Language and English. Skill Evaluation: 70%
Basic internet and web browsing familiarity
Exhibits the potential and desire to advance to other positions
PC experience in a Microsoft Windows environment, proficient with internet e-mail, Microsoft Word, Excel, Outlook, and other software
Skill evaluation: Computer Knowledge 80%, Proof Reading 75%, Customer Service 80%, and Typing 35 WPM
Exhibits critical thinking, strong analytical, problem solving and negotiation skills
Ability to adapt to changing customer circumstances and needs is a must
High School Diploma or equivalent
Benefits
Competitive pay and benefits
Company
Mouser Electronics
Mouser Electronics is a global distributor of semiconductors and electronic components. It is a sub-organization of Berkshire Hathaway.
Founded in 1964
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Glenn Smith
CEO - Chief Executive Officer
Kristin Schuetter
Senior Vice President, Products
Recent News
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