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MOO · 1 month ago

Principal Engineer (Post-Purchase)

East Providence, RI

Full-time

Hybrid

Lead/Staff

MOO is a design and technology company that creates print and digital products for businesses. They are seeking a Principal Engineer to provide technical leadership in the Post-purchase domain, focusing on improving order orchestration, manufacturing, and customer support tooling while enhancing data visibility and system reliability.

E-CommerceOnline PortalsPhoto SharingPhotography

Comp. & Benefits

Responsibilities

Domain leadership and technical strategy: Work with other leaders in Post-purchase to define the architectural roadmap across manufacturing (IMFG, Tulip apps), fulfilment, shipping and CS tooling

Scale, reliability and delivery: Lead cross‑team initiatives that increase throughput and reduce cost‑to‑serve. Improve observability and operability across the flow from “buy” to “delivered,” reducing WISMO and manual interventions

Data and tooling coherence: Assist in enabling a 360° order view and actioning capabilities for CS and Ops by standardising data pipelines and surfacing the right aggregates in Backstage and related tools

Governance, facilitation and mentorship: Mentor Staff and Senior Engineers across Nexus and Forge, facilitate design reviews and workshops, resolve technical conflicts, and align stakeholders on pragmatic, high‑impact solutions

Qualification

Architectural directionOrder orchestrationManufacturing/fulfilmentData flowsService contractsTechnical mentorshipCross-team collaborationFacilitation skillsRemote team managementProblem-solving

Required

Proven track record shaping architecture and delivery for complex post-purchase/manufacturing or adjacent domains at scale: order orchestration, manufacturing/fulfilment, shipping, returns, and CS tooling

Expert at designing service and event contracts, data flows and reliability patterns that enable multiple teams to ship safely and quickly

Skilled facilitator who can align Ops, CS, Product and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Comfortable working with remote teams across different time zones

Comfortable balancing migration with tactical scaling work in live systems