Dalkia Energy Solutions · 1 month ago
Customer Service (Bilingual English/Spanish)
San Antonio, TX
Full-time
Onsite
Entry Level
$18/hr - $28/hr
1+ years expDalkia Energy Solutions is seeking a Customer Service Representative who is bilingual in English and Spanish. The role involves responding to customer inquiries, resolving routine and complex problems, and providing timely information regarding services while maintaining accurate customer records.
EnergyEnergy EfficiencyRenewable Energy
Responsibilities
Respond to customer inquiries via phone, email, live chat, or in person
Address questions about service availability, streetlight installation, maintenance, billing, and outages
Provide timely and accurate information regarding the status of service requests
Assist customers in reporting issues with streetlight functionality (e.g., outages, flickering lights, or damaged infrastructure)
Log customer complaints, troubleshoot issues, and escalate more complex concerns to the technical support or operations teams
Schedule maintenance requests and follow up on service timelines
Offer guidance on energy efficiency programs, payment options, and radiance solutions provided by the company
Accurately document customer interactions, service requests, and issue resolutions in the customer management system
Ensure all records are updated and complete for future reference and reporting
Handle difficult customer situations with patience and professionalism
Collaborate with other departments to ensure customer issues are resolved promptly and effectively
Maintain a customer-first attitude, ensuring all inquiries are resolved to the customer’s satisfaction
Stay informed about company policies, service updates, and any regulatory changes that impact customer service
Ensure adherence to utility regulations and standards related to customer interactions and information management
Qualification
Required
Bilingual fluency in English/Spanish
Preferred
High school diploma or equivalent; some college education preferred
1-2 years of experience in customer service, preferably in a utility, telecommunications, or service-oriented company
Strong communication skills, both written and verbal
Proficiency in customer management software and Microsoft Office Suite
Problem-solving skills and the ability to handle customer complaints with patience and tact
Ability to work in a fast-paced environment and manage multiple tasks effectively
Knowledge of street lighting systems or public utility operations is a plus
Benefits
Medical
Dental
Vision
Life
STD
LTD insurance
401k retirement plan
PTO
Holiday pay
Opportunities for professional development
Company
Dalkia Energy Solutions
Dalkia Energy Solutions, a subsidiary of the EDF (Électricité de France) Group, is a national leader in energy efficiency and sustainability for commercial, industrial, and institutional clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bob Kirby
Chief Executive Officer
David Groom
Co-Founder and Chairman
Company data provided by crunchbase