ServiceNow · 1 month ago
Principal Platform Architect
United States
Full-time
Remote
Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology. The Principal Platform Architect will be a strategic technical leader responsible for designing and governing scalable, secure, and high-performing solutions on the ServiceNow platform, collaborating closely with business stakeholders and technical teams to drive digital transformation initiatives.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Design end-to-end ServiceNow solutions across modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows
Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards
Design Architectural standards focused on performance, scalability, and maintainability best practices
Lead technical governance and support Portfolio/Strategic governance design and implementation
Collaborate with business units, product owners, and developers to translate business needs into technical solutions
Provide architectural guidance and mentorship to developers and administrators
Present platform strategy and design decisions to stakeholders and leadership
Write and develop stories
Serve as a Business Relationship Manager (BRM) to procure requirements, define solutions, write requirements/stories, and develop as part of a sprint team
Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development
Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations
Ensure adherence to ServiceNow architecture guardrails and coding standards
Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation
Support the development of reusable solutions, accelerators, and technical assets
Participate in vendor evaluations, proof of concepts, and roadmap planning
Qualification
Required
Consulting Experience
Management Consulting Experience preferred, (Big 4, Strategy Firm)
3+ years of experience in implementation leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical, Architecture)
Experience working with functional business leaders to: Identify business objectives and develop outcome-focused roadmaps
Guide large Consulting/SI organizations
Large Program Experience
3+ years large program experience leading architecture and design
Enterprise Architecture Experience
Enterprise or Solution Architect role and/or relevant experience
Data modeling, core data design, security, integrations, configuration management
Cloud Application Technology Experience
Experience in implementation of one or more cloud-based systems such as Salesforce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
Cloud platform experience desired
Familiarity with Enterprise Platforms
Certified Technical Architect (CTA) in good standing
8+ years ServiceNow experience
ServiceNow Platform and Implementation Experience
Customer Focus
Translates requirements to Demonstrate value
Collaborative
Results Driven
Cultivates Innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software Development Background
Excellent presentation and communication skills
Travel up to 60%
Preferred
Certified Master Architect (CMA) in good standing
10+ years ServiceNow experience
Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
Knowledge of data modeling, CMDB design, and platform data strategies
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase