itGenius 🤓 Biz Tech Experts · 1 month ago
Senior MSP Engineer
United States
Full-time
Onsite
Senior Level
5+ years expitGenius is a leading cloud technology consulting firm and Google’s top partner in Australia, seeking a Senior MSP Engineer to enhance IT service delivery and innovation. This role involves providing high-level IT support, managing network infrastructure, and mentoring junior staff to ensure efficient operations for Managed Services clients.
B2BConsultingHuman ResourcesInformation TechnologyRoboticsSaaSSoftware
Responsibilities
Provide Level 2/3 technical support and remote assistance to Managed Services clients via phone, email, and onsite visits
Diagnose and resolve complex software, hardware, and operating system issues on servers and workstations (Windows, Linux, macOS)
Utilise Remote Monitoring and Management (RMM) tools (e.g., Datto RMM, N-able, Nagios, Cacti) for proactive issue resolution and system analysis
Troubleshoot and configure VoIP, IPTV, and various internet service-related problems
Install, configure, and manage network infrastructure, including LAN/WAN, WiFi, VLANs, and VPNs
Specialise in Unifi/Ubiquiti Networks for office setups and multi-tenant network management
Configure and manage site-to-site VPN connections
Conduct network and security assessments, providing recommendations for improvement
Work with various network equipment, including Cisco and Juniper switches
Administer and manage Google Workspace and Microsoft 365 environments for small and medium-sized businesses
Lead client onboarding, including Google Workspace migrations
Implement and ensure compliance with security policies, including those aligned with SMB 1001 security certification standards
Perform domain security audits and manage Chrome Enterprise solutions
Document IT incidents, solutions, and infrastructure upgrades using ticketing and documentation systems (e.g., Datto Autotask, IT glue, RT Ticketing system)
Ensure strict adherence to Service Level Agreements (SLAs)
Contribute to effective project management for IT infrastructure upgrades and Managed Services implementation
Providing guidance and technical coaching to junior helpdesk team members
Setting a high standard for technical execution, problem-solving, and service delivery
Fostering a high-performing and collaborative team environment
Speaking up, taking ownership, and showing full accountability for technical outcomes
Demonstrating readiness to take on further supervisory and management responsibilities as the team structure evolves
Qualification
Required
5+ years of experience in an MSP or IT Support environment
Strong Level 3 engineering background with proven technical depth
Demonstrated experience mentoring or leading junior engineers
Solid understanding of cloud platforms (Google Workspace, M365)
Proven experience with network setup, configuration, and troubleshooting
Experience delivering onsite technical support to business clients
Must reside in Melbourne or nearby areas (onsite support required)
Strong Level 2/3 technical troubleshooting across Windows, Linux, and macOS environments
Advanced networking skills: LAN/WAN, WiFi, VLANs, VPNs, firewalls, and routing
Hands-on experience with Unifi/Ubiquiti Networks, Cisco, and Juniper switches
Proficiency using RMM tools (Datto RMM, N-able, Nagios, Cacti)
Strong understanding of cloud services: Google Workspace, Microsoft 365, Chrome Enterprise
Experience managing site-to-site VPNs and multi-site network environments
Experience with SMB 1001-aligned security frameworks
Experience with VoIP/IPTV Troubleshooting
Ability to conduct security assessments and implement SMB-level security standards
Excellent documentation skills using Autotask, IT Glue, or similar tools
Strong analytical and problem-solving abilities
Excellent communication skills for client-facing and team interactions
Ability to work onsite in Melbourne and perform hands-on technical work
Leadership, mentoring, and team collaboration skills
Ability to prioritise, manage workload, and maintain SLA commitments
Preferred
Experience with project-based infrastructure upgrades or migrations
Familiarity with Autotask, IT Glue, or advanced ITSM systems
Prior leadership exposure or formal Team Lead responsibilities
Additional cloud or network certifications (e.g., CCNP, Google Workspace Admin, Azure)
Benefits
December Bonus
Performance Incentive Bonus
Annual Salary Increases
Paid Leaves
Paid National/Local Holidays
Annual Team Conferences & Events (travel, food, accommodation covered)
Training & Development Budget
Career Growth Pathways
Government-Mandated Benefits/ HMO
Company
itGenius 🤓 Biz Tech Experts
We work with ambitious entrepreneurs and business leaders to ensure effective technology strategy is a central driver of their success and a key enabler of business growth.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase