JPMorganChase · 2 weeks ago
Experience Design, Executive Director - Infrastructure Platforms
Jersey City, NJ
Full-time
Onsite
Mid, Senior Level
$180K/yr - $260K/yr
7+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions globally. The Experience Design Specialist Executive Director in Infrastructure Platforms Product Management will lead the evolution of user experience, driving the development and implementation of innovative user experiences across multiple products and services to enhance customer interactions.
Asset ManagementBankingFinancial Services
Responsibilities
Conceptualize and implement user experience strategies for a variety of products and services to align with business needs to foster innovation
Direct complex, end-to-end design projects within or across domains, craft service flow diagrams and product features, wireframes, and interactive prototypes
Solve intricate design challenges and introduce novel methods to uplift user experiences
Build and nurture relationships with key stakeholders and champion user-centered design principles, ensuring alignment with business goals and objectives
Collaborate with cross-functional teams to infuse user experience design principles into product development processes and ensure cohesive and inclusive experiences
Apply the Jobs To Be Done (JTBD) framework to uncover user needs, drive product strategy, and ensure solutions are rooted in real-world user jobs and outcomes
Work collaboratively across product teams, Solution Architects, and Infrastructure Platforms partners to develop innovative experiments and solutions that enhance the user experience and eliminate friction
Drive the adoption of these solutions across product teams to increase customer satisfaction. This horizontal role supports product domains, enabling best-in-class design practices and fostering a culture of user-centered innovation
Qualification
Required
7+ years of experience or equivalent expertise in user experience design, interaction design, or related fields
Demonstrated expertise in information architecture and visual design, with a portfolio of aesthetically appealing and functional digital products
Proven track record in leading the development of innovative user experiences across various platforms and channels
Expertise in inclusive design, accessibility guidelines, and assistive technologies, capable of creating user-friendly designs for a diverse audience
Expert technical knowledge, with an advanced understanding of the impact of client-side technologies, APIs, and the technology stack on user experience
Preferred
Design leadership or managerial experience
Experience in utilizing the Jobs To Be Done Framework to identify unmet needs and pain points to prioritize enhancements
Experience working with Infrastructure Technology products such as Storage, Database, Compute and Networking within both Public & Private Cloud
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
Company data provided by crunchbase