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Louis Vuitton · 2 weeks ago

Correspondence Team Manager, Client Service Center

Irving, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

Louis Vuitton Client Services is seeking a motivated, passionate Correspondence Team Manager to join their team at the Irving, TX campus. In this role, you will manage and support Correspondence Advisors, ensuring the highest level of client experience is delivered while fostering the achievement of Correspondence Key Performance Indicators (KPIs).

ApparelFashionLifestyleRetail

Responsibilities

Ensure business opportunities are maximized by being a visible presence and support, exploring creative solutions that will benefit the Client and the brand, resolving complex client situations, and ensuring the Louis Vuitton Promise standards are achieved

Provide backup coverage for phone, email, live chat, and social media communications as needed

Learn and master Brand and product knowledge; stay up-to-date on all product, company, and department initiatives through participating in all relevant CSC and department training and initiatives

Qualification

Client-centric managementTeam leadershipCommunication skillsBusiness intuitionMicrosoft Office proficiencyMultitaskingTime management

Required

Minimum 4+ years in a similar role with direct reports and leading others, preferably in a client-centric environment as management in retail, luxury retail, digital selling, or hospitality

Consistent track record in developing highly successful, goal-oriented teams

Excellent verbal and written communication skills

Strong intuition for business with a commercial mindset; entrepreneurial spirit

Very proficient in Outlook, Excel, PowerPoint, and Microsoft applications

Excellent organization skills; effective time-management skills

Requires Weekends, Evenings, and Holiday availability

Must be able to work onsite in Irving, TX