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Midi Health · 1 day ago

Head of Ecommerce Operations

United States

Full-time

Remote

Director/Executive

10+ years exp

Midi Health is seeking an experienced and strategic Head of Ecommerce Operations to lead and scale all aspects of ecommerce operations. This role involves overseeing end-to-end ecommerce operations, including platform management, digital fulfillment, compliance, and revenue optimization to support growth and enhance customer purchasing experiences.

Health CareMedicalTherapeuticsWomen's

No H1B

Responsibilities

Develop and execute a multi-year eCommerce operations roadmap aligned with the company’s growth goals and Operating Plan

Lead cross-functional ecommerce operational planning in strong partnership with Marketing, Business Operations, Finance, Product, Legal/Compliance, Clinical, and Customer Service teams

Identify emerging health & wellness ecommerce market opportunities

Create a robust & resilient end-to-end supply chain system, including selecting new suppliers, negotiating contracts, and building & maintaining vendor relationships

Skilled in vendor management and contract negotiation

Ensure all ecommerce processes comply with all necessary laws and regulations

Lead KPI development for all ecommerce operational metrics including conversion, cart abandonment, fulfillment SLAs, return rates, cost-to-serve, and more

Use analytics to drive continuous improvement of operational processes and customer experience

Provide regular reporting and strategic insights to executive leadership

Build, mentor, and lead a high-performing ecommerce operations team

Drive a culture of accountability, operational excellence, and cross-department collaboration

Qualification

ECommerce operationsSupply chain managementVendor managementData analyticsStakeholder managementFinancial forecastingProject managementCommunication skillsLeadership skillsAdaptability

Required

10+ years of experience in ecommerce operations, including experience in supply chain, supplier selection, vendor management, fulfillment, shipping, distribution, and logistics, with 5+ years in a leadership capacity

Proven success in creating robust & resilient end-to-end supply chain system, including selecting new suppliers, negotiating contracts, and building & maintaining vendor relationships

Demonstrated ability to create financial forecasts, demand planning, and inventory forecast models

Strong business acumen

Analytical mindset: use data to drive operational and strategic decisions

Deep expertise in strategy married with a 'roll up your sleeves' mentality

Exceptional stakeholder management skills—you know how to influence, collaborate, and build trust with C-level leaders and cross-functional partners; experience working in a matrixed environment with cross-functional teams

Experience overseeing eCommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce, custom platforms)

Expertise in operational workflows, including order management, supply chain, and fulfillment

Excellent written and oral communication skills

Exceptionally strong project management skills, including with complex, matrixed projects involving internal and external stakeholders

Adaptability and flexibility in a dynamic, high-growth environment

Candidates must be authorized to work in the U.S. without current or future sponsorship needs