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San Francisco State University · 1 month ago

Continuing Graduate Student Specialist - (Student Services Professional II, Range 1) - Division of Graduate Studies and Career Development

San Francisco, CA

Part-time

Onsite

Entry, Mid Level

$5,083/mo - $5,138/mo

2+ years exp

San Francisco State University is committed to advancing graduate student success and is seeking a Continuing Graduate Student Specialist. This role involves providing advising, analytical, and program coordination functions to support graduate students' enrollment, retention, and career readiness.

Higher Education

No H1B

Responsibilities

Provide individualized and group advising to graduate students on academic policies, degree requirements, registration, leaves, and advancement to candidacy

Guide students through university and program milestones, ensuring compliance with policies governing thesis/dissertation completion, time limits, and continuous enrollment

Review, analyze, and process petitions (e.g., substitutions, leaves of absence, time extensions, excess unit petitions, and waivers of regulations)

Evaluate and update student records, including degree audits, transfer credit, advancement approvals, and award of degree in the student information system (Campus Solutions)

Serve as a liaison between graduate programs, the Registrar, and other academic units to maintain data accuracy and timely progression to degree

Processes diploma orders each semester and diploma reissues throughout the year in collaboration with relevant university offices and vendors

Develop early alert and outreach systems to identify students experiencing academic, financial, or personal barriers; coordinate targeted interventions with advisors, counselors, and faculty

Conduct post–first-year outreach and re-enrollment campaigns for students who pause enrollment, providing individualized re-entry guidance

Host graduate student workshops and orientation events (e.g., Steps to Graduation, Advancement to Candidacy, Culminating Experience Preparation, and Thesis Formatting Q&A)

Manage communication campaigns —including targeted emails and text messages—to improve registration, re-enrollment, and degree completion

Collect, analyze, and report student progression and retention data; recommend policy and process improvements based on findings

Serve as a liaison for graduate program coordinators (faculty) on issues related to graduate enrollment, student progress, and degree completion

Collaborate with departments to improve program processes (e.g., electronic forms, Advancement to Candidacy, petitions, and culminating experience submissions)

Represent Graduate Studies on work groups related to student success, retention, and degree completion

Partner with the Career Center to develop specialized professional development opportunities for graduate students, such as workshops on academic and industry career pathways

Support faculty and programs in tracking and reporting alumni career outcomes

Plan alumni and professional networking events, such as the Distinguished Lecture Series, to connect current students with successful graduates and employers

Integrate career readiness discussions into advising to help students align academic planning with long-term professional goals

Qualification

Graduate AdvisingData AnalysisProgram CoordinationCRM SoftwareStudent Information SystemsCommunication SkillsInterpersonal SkillsOrganizational Skills

Required

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management

General knowledge of research and interview techniques; and of the principles of individual and group behavior

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements

Obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data

Advise students individually and in groups on routine matters where required

Recognize multicultural, multisexed and multi‑aged value systems and work accordingly

Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts

Rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned

Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas