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Madrigal Pharmaceuticals · 1 month ago

Director, Patient Access, Case Management Operations

MA - Waltham - Office

Full-time

Hybrid

Lead/Staff, Director/Executive

$210K/yr - $257K/yr

5+ years exp

Madrigal Pharmaceuticals is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH). The Director of Patient Access will provide operational leadership and oversight of the Access & Reimbursement Case Management team, ensuring effective program execution and performance.

BiopharmaBiotechnologyMedical DevicePharmaceutical

Responsibilities

Operate and oversee a Case Manager team that will conduct patient, HCP, payer, and SP outreach, and provide access, reimbursement, and affordability support to patients who have been prescribed a Madrigal drug and have enrolled in Madrigal Patient Support (MPS)

Develop and implement KPIs and oversight mechanisms to ensure ongoing execution of program support and that operations meet Madrigal’s performance and quality expectations; Prepare and provide regular updates and business reviews for leadership and relevant cross-functional teams

Partner with MPS vendors to create program materials, call guides, work instructions, and resources to direct operations of access, reimbursement, and affordability support for patients

Develop and ensure alignment and compliance of Standard Operating Procedures across MPS offerings; Support preparation and execution of routine program audits

Establish strong relationships and effective communication with key internal stakeholders and outside vendors to support development of program support offerings/materials and enable continuous improvement of patient access and experience

Provide education/info to internal teams, HCPs, and patients, using materials and messaging approved for the audience, to create awareness of program offerings and support services

Qualification

Pharma/Biotech experienceMarket Access knowledgePatient Support ServicesHepatology experienceSupervisory experienceContinuous improvement mindsetCommunication skillsInterpersonal skillsPresentation skills

Required

Minimum of a bachelor's degree in related field or science, MBA or advanced degree preferred

Five or more years of pharma/biotech experience in Market Access, Patient Support/Services, or Distribution, with hepatology/gastroenterology experience preferred

Strong knowledge of health insurance; including managed care products, state and government provided benefits, and specialty medication distribution channels

Prior supervisory or management experience required, preferably in the patient services space

Demonstrated experience adapting to change, navigating ambiguity, and executing with autonomy in these situations

A self-starter, with a continuous improvement mindset, that drives progress, execution/delivery, and performance of initiatives/programs

Passion for helping patients to navigate their medication and/or healthcare access journey

Recognizes evolving shifts in market trends and respective effects on provider and patient

Outstanding customer relationship, interpersonal, communication, and presentation skills with the ability to effectively work with diverse audiences and influence cross functionally

Moderate level of travel required to vendor and home office sites