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1736 Family Crisis Center · 1 month ago

Quality Assurance Specialist/Housing Case Manager

Los Angeles, CA

Full-time

Onsite

Mid Level

$28/hr - $30/hr

3+ years exp

1736 Family Crisis Center is dedicated to providing crisis intervention services and support for individuals affected by domestic violence and homelessness. The Quality Assurance Specialist/Housing Case Manager ensures that housing programs meet compliance and quality standards, monitors case management practices, and supports staff development to improve housing outcomes for clients.

Health CareNon ProfitSocial Assistance

Responsibilities

Conduct regular case file audits across DV Housing programs to ensure compliance with 1736 Family Crisis Center policies, HUD, ESG, and CoC program regulations

Verify that client eligibility, assessment forms, safety plans, and service documentation meet all contractual requirements

Review case notes to ensure services are trauma-informed, survivor-centered, and aligned with Housing First principles

Prepare internal audit summaries and support corrective action plans to resolve findings

Monitor data accuracy and timeliness in HMIS (Homeless Management Information System) or comparable confidential DV databases

Ensure all data and reports meet funder and agency performance expectations

Generate QA and performance reports that track program outcomes, such as housing placement, retention, and service delivery benchmarks

Collaborate with the Data & Compliance team to address data quality issues

Provide ongoing training and coaching to case managers on proper documentation, eligibility verification, and client engagement standards

Support professional development through education on topics such as trauma-informed care, confidentiality under VAWA, harm reduction, and housing stability planning

Develop QA tools (checklists, templates, training guides) to improve documentation consistency and quality

Identify systemic issues or trends affecting service quality and collaborate with leadership on process improvements

Participate in or lead CQI initiatives to enhance program efficiency and survivor outcomes

Track progress on corrective actions and quality benchmarks to ensure accountability

Communicate QA findings and improvement recommendations to supervisors and program managers in a collaborative and solution-focused manner

Participate in interdepartmental meetings and external monitoring visits with funders or auditors

Build and maintain positive working relationships with internal teams and community partners to strengthen service coordination

Assess new clients during screening, intake and orientation

Assess program qualification criteria of client and aid in qualifying or referring to outside resources

Develop individualized goal plans and monitors progress in achieving goals to include housing attainment and sustainability, job search/training, education, money management, and income and/or benefits attainment

Provide ongoing support, crisis intervention and housing stability support and resource referrals

Coordinate housing, medical, legal, dental and/or psychological services as/if needed

Work consultatively with other staff to ensure appropriate levels of treatment/support

Keep client files current through the computerized care management system and maintain ongoing files both on computer and hard copies

Conduct home visits to support client in housing stabilization

Perform outreach to landlords and property management companies to locate available units

Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned

Qualification

Affordable housingSubstance abuse knowledgeData integrity skillsComputer skillsCultural competenceInterpersonal communicationExceptional phone etiquetteMultidisciplinary team experienceTeam playerDetail orientedFlexibilitySelf-motivated

Required

Knowledgeable of substance abuse issues, therapeutic interventions, and treatment planning, particularly as relevant to Therapeutic Communities

Some knowledge of affordable housing programs such Section 8 housing, VASH voucher and Shelter Plus Care programs

Working knowledge of community resources as they relate to homelessness and veterans

Strong interpersonal and oral and written communication skills

Excellent computer and data entry skills; adept at use of various computer programs (Microsoft Office and/or other computer programs)

Well-organized, ability to work in a fast-paced environment, good team player

Culturally competent, with excellent cross-cultural communication skills and ability to work with economically, culturally and linguistically diverse clientele

Experience and knowledge in working with a multidisciplinary treatment team

Must be detail oriented, flexible, and self-motivated

Exceptional phone etiquette