Apply on Employer Site

Universal Studios Hollywood · 2 hours ago

Sr Manager, ETMO Transformation Delivery

Universal City, CA

Full-time

Hybrid

Senior Level

$135K/yr - $165K/yr

7+ years exp

Universal Studios Hollywood is part of NBCUniversal, a leading media and entertainment company that creates and distributes world-class content. The Senior Manager, ETMO Transformation Delivery will drive enterprise-wide transformation initiatives, ensuring projects are executed effectively and deliver measurable business outcomes.

Location Based ServicesMusic

Responsibilities

Drive enterprise transformation initiatives to completion, ensuring they deliver on scope, budget, and value commitments while aligning initiative delivery with enterprise transformation priorities and business strategies

Implement and monitor delivery methodologies, frameworks, and standards ensuring consistent quality across all initiatives

Proactively identify risks and issues, remove roadblocks, and ensure momentum is maintained throughout the initiative lifecycle

Oversee smooth transitions from project delivery into business-as-usual operations, such as ensuring SOPs are updated, training plans are in place, and partnering with Change Management team on communications and adoption support

Develop a scalable governance model that adapts to the needs of the organization, enabling efficient communication, streamlined reporting, and a clear escalation framework to support continuous transformation

Drive the execution of initiatives by working with Initiative Owners to define clear KPIs, success metrics, and milestones – e.g., establishing baseline performance data and identifying financial and operational impact measures

Monitor progress rigorously and deliver timely reporting and dashboards to senior leadership on achievements, risks, and value realization

Apply data-driven insights to optimize execution, resolve issues quickly, and ensure initiatives deliver intended outcomes. For example, conducting variance analysis identifying drivers of underperformance, and recommending course corrections

Partner with business leaders and enabling functions (Operations, Finance, HR, Technology, Creative, Entertainment, etc.) to coordinate initiative execution and influence outcomes without direct authority, such as aligning resource planning across functions or securing business sponsorship for critical milestones

Facilitate clear, consistent communication between initiative teams and senior leadership to ensure alignment on purpose, priorities, and outcomes

Mentor and guide Initiative Owners and Milestone Owners, fostering accountability, collaboration, and a culture of continuous improvement

Champion diversity of thought, innovation, and professional growth within the transformation delivery team through regular feedback, learning sessions and peer recognition

Collaborate with internal and external partners to identify needs and opportunities and develop effective communication strategies to provide timely status updates and progress reporting to senior leadership, such as coordinating with external consulting partners on initiative alignment or deliverables

Support initiative planning, scheduling, and resource allocation in partnership with portfolio management, such as building integrated delivery roadmaps and resource plans across workstreams

Ensure resources are effectively deployed across initiatives, balancing competing priorities while protecting delivery timelines to include tracking utilization, identifying capability gaps, and collaborating with HR and Finance on resourcing adjustments

Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training, and team member involvement activities. Perform other duties as assigned

Qualification

Program ManagementChange ManagementPerformance TrackingAgile MethodologiesLean Six SigmaPMP CertificationAnalytical SkillsStakeholder EngagementCommunication SkillsCollaborationProblem Solving

Required

Bachelor's degree in Business Administration, Management, Technology, or related field required

7+ years of progressive experience in transformation, program management, or large-scale initiative delivery

Demonstrated track record of executing complex, cross-functional initiatives in large organizations

Experience with change management, performance tracking, and operationalization of strategic initiatives

Strong program/project management skills with ability to juggle multiple priorities with strong adaptability and resilience

Proven ability to build and maintain strong, collaborative relationships with stakeholders at all levels, fostering trust and alignment to drive results

Excellent communication and presentation skills, with the ability to engage senior stakeholders

Proven problem-solving, analytical, and decision-making skills

Strong financial and operational acumen to ensure initiatives deliver measurable value

Comfortable working in fast-paced, complex environments