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Children's Advocacy Center for North Texas · 1 month ago

Family Engagement Specialist (Bilingual in English and Spanish preferred)

Denton, TX

Full-time

Onsite

Entry Level

1+ years exp

Children's Advocacy Center for North Texas is seeking a Family Engagement Specialist. This role is responsible for providing on-site childcare to children while their family members receive services, along with managing front desk duties and assisting families with intake paperwork.

AdvocacyChildrenHealth CareWellness

Responsibilities

Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities

Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff

Provide exceptional customer service and help resolve client/team/staff concerns

Ensure donations are received, documented, and distributed to the appropriate staff/place

Provide information on available services and ensure availability of resource materials in waiting/activity areas

Adhere to all CACNT security and procedural policies

Communicate any client concerns or needs with other staff to ensure high quality service

Ensure office and PPE supplies are available

Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies

Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes

Schedule transportation services for clients

Enter services in database as appropriate

Participate in scheduled team meetings

Other duties as assigned

Must be willing to work at both Lewisville / Denton offices including off-site event locations

Maintain confidentiality

Other duties as assigned

Qualification

Childcare experienceCustomer service experienceBilingual in SpanishCommunication skillsOrganizational skills

Required

High School Diploma or GED

A minimum of 1-year of experience in providing childcare

A minimum of 1-year of experience in providing customer service

Preferred

Bilingual in Spanish and English

Company

Children's Advocacy Center for North Texas

Children’s Advocacy Center for North Texas is a non-profit agency that coordinates the investigation and prosecution of severe child abuse cases (severe physical abuse, child sexual abuse, and witnesses to violence) for law enforcement and the Department of Family & Protective Services.

Founded in 1997

Lewisville, Texas, USA

51-200 employees