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Spectrum · 1 day ago

Customer Service Representative | Technical Support

Greensboro, NC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. The Customer Service Representative will take inbound calls, provide technical support, and enhance customer satisfaction by resolving issues and creating solutions.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Provide customer support by phone

Troubleshoot internet and phone technical issues

Handle basic billing inquiries and payments

Qualification

Technical support experienceCustomer service experienceMS OfficeComputer skillsOrganizationMulti-taskingDependableProfessionalProactiveResilientCommunicationTime managementProblem-solvingPositive attitude

Required

High school diploma or equivalent

Ability to work a variety of schedules including nights, weekends, and holidays

Ability to read, write, speak and understand English

Preferred

6+ months of customer service or related experience

6+ months of basic technical support experience

6+ months of heavy volume phone experience

6+ months working with computers and software applications

MS Office

computer skills

typing

Communication

organization

time management

customer service

Dependable

problem-solving

professional

positive

proactive

multi-tasking

resilient

Benefits

Comprehensive pay and benefits package

Rewards employees for their contributions to our success

Supporting all aspects of their well-being at every stage of life

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees