Senior Developer Support Engineer-West Coast jobs in United States
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Airtable · 1 day ago

Senior Developer Support Engineer-West Coast

positionSan Francisco, CA
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$119K/yr - $155K/yr
date3+ years exp

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. As a Senior Developer Support Engineer, you will support technical customers and partners by resolving complex cases involving APIs and integrations, while collaborating with Product and Engineering to improve the support experience.

DatabaseDeveloper ToolsSaaSSoftware
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H1B Sponsor Likelynote

Responsibilities

Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations
Serve as an escalation point for advanced developer and admin support issues
Collaborate with Product and Engineering teams to drive improvements in tooling, documentation, and product features
Contribute to internal tooling, automation, and technical content such as scripts, documentation, and community resources
Meet or exceed case volume and CSAT targets, including solving 35 cases per week and maintaining a CSAT score of at least 4.7
Identify and drive process improvements to enhance scalability and the overall support experience

Qualification

APIsSSO/SAMLJavaScriptSCIM provisioningTechnical troubleshootingProcess improvementCommunication skillsCollaboration

Required

3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows
Proven ability to troubleshoot complex systems and communicate clearly with both technical and non-technical audiences
Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools
Experience with SCIM provisioning, enterprise governance workflows, or advanced Airtable admin/developer surfaces
Strong technical troubleshooting skills and the ability to independently resolve high-complexity issues in ambiguous environments
Background contributing to internal tooling, automation, or technical content such as scripts, documentation, or community resources

Benefits

Benefits
Restricted stock units
Incentive compensation

Company

Airtable

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Airtable is a cloud-based software company that offers an online platform for creating and sharing relational databases.
dateFounded in 2013
location
San Francisco, California, USA
people-size501-1000 employees
web-link
https://airtable.com

H1B Sponsorship

Airtable has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (12)
2023 (16)
2022 (40)
2021 (28)
2020 (11)

Funding

Current Stage
Late Stage
Total Funding
$1.35B
Key Investors
XNGreenoaksThrive Capital
2022-07-01Secondary Market
2021-12-13Series F· $735M
2021-03-15Series E· $270M

Leadership Team

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Howie Liu
Cofounder, CEO
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Andrew Ofstad
Co-founder
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Recent News

Crunchbase News
Hollywood Legend Turned Startup Investor Jeffrey Katzenberg On Where He’s Placing His AI Bets
2025-12-09
SiliconANGLE
Enterprise productivity software startup Airtable raises $100M on a $1.1B valuation
2025-12-02
GeekWire
Raj Singh sets his vision for Smartsheet in the AI era: ‘Time to step out of the shadows’
2025-11-09
Company data provided by crunchbase