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Central Bank · 1 day ago

Customer Service Representative

Springfield, MO

Full-time

Onsite

New Grad, Entry Level

Central Bank is seeking a Customer Service Representative who enjoys developing relationships with customers and assisting in resolving inquiries. The role involves providing a legendary customer experience, processing transactions, and participating in sales initiatives to achieve branch goals.

FinanceFinancial Services

Responsibilities

Conduct relationships and activities consistent with established bank policies, procedures and systems, the corporate Code of Conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations

Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner and offering solutions of various bank products and services to meet customer's financial needs

Answer questions, give explanations, and solve problems for customers face-to-face, over the phone and through correspondence

Accurately and efficiently process customer transactions through account opening and account maintenance of both personal and business accounts

Assist branch with achieving goals

Actively participate in the sales program; attend appropriate sales training; utilize sales program initiatives; work with manager to set sales goals and make every effort to reach targeted goals

Make referrals to other business units for traditional and non-traditional banking products and services

Achieve required levels of outbound phone calls to customers to help grow and retain relationships

Participate in on-going training and development

Other duties as assigned

Qualification

Customer relationship managementSales trainingProblem solvingListening skillsOrganizational skillsVerbal communicationAttention to detail

Required

High school education or equivalent

Possess good judgement and strong organizational skills

Ability to manage multiple responsibilities, prioritize, research and solve problems, attention to detail, and handle confidential information

Strong interpersonal relations with the ability to work with customers and employees in a cooperative manner using excellent verbal, listening and communication skills

Provide Legendary Service that exceeds expectations at every opportunity