Partners Federal Credit Union · 1 month ago
Mgr, Retail Enablement
Orlando, FL
Full-time
Onsite
Mid, Senior Level
$94K/yr - $141K/yr
5+ years expPartners Federal Credit Union is committed to delivering exceptional service and support to its members. The Retail Enablement Manager plays a vital role in equipping retail teams with the necessary tools, training, and resources to enhance member experiences and achieve business objectives. This position involves collaboration with various departments to ensure effective communication and operational consistency across all retail locations.
BankingCredit CardsFinancial Services
Responsibilities
Lead the end-to-end enablement of retail initiatives by coordinating communication, tools, and training that drive campaign execution and frontline readiness
Ensure retail employees are equipped with timely, accurate, and actionable information to support member interactions, product launches, and promotional offers
Serve as the strategic liaison between Retail, Marketing, Product, and Learning teams to align messaging, simplify execution, and drive operational consistency
Develop and maintain retail playbooks, job aids, and enablement materials to support day-to-day performance and in-branch excellence
Measure and report on campaign adoption and frontline engagement to identify gaps, optimize messaging, and improve enablement impact
Champion feedback loops from retail teams to inform continuous improvement of enablement strategies, tools, and resources
Support onboarding and ongoing development efforts for retail staff by ensuring alignment of learning content with enablement priorities
Qualification
Required
Bachelor's Degree
5 to 7 years of relevant work experience required to perform job upon hire
5+ years of experience in retail operations, sales enablement, field communications, or frontline training, preferably in a multi-location or distributed environment
Proven track record of activating retail teams around new campaigns, product launches, or operational changes—with measurable impact on engagement or performance
Experience collaborating cross-functionally with Marketing, Learning & Development, Product, and Retail Leadership teams to align and implement enablement strategies
Strong background in content development and communication planning for field teams (e.g., job aids, playbooks, toolkits, or field briefs)
Experience analyzing campaign performance, adoption metrics, or frontline feedback to inform future enablement approaches
Strong proficiency in Symitar, Xperience, Springboard, and AI-driven support systems like Eli
Advanced knowledge of contact center operations, workforce management, and call routing technologies
Working knowledge of federal regulations related to banking and lending services
Exceptional leadership, communication, and problem-solving skills
Ability to manage multiple priorities in a fast-paced and dynamic environment
Demonstrated experience in coaching employees, driving performance, and handling escalated issues
Responsible; Flexible; detail- and goal- oriented
Preferred
Background in financial services, credit unions, or highly regulated industries is preferred but not required
Exposure to learning management systems (LMS), communication platforms (e.g., Teams, SharePoint), and performance dashboards or enablement tools is highly beneficial
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package
The full range of medical, financial, and/or other benefits
Company
Partners Federal Credit Union
Partners Federal Credit Union is a financial institution that offers banking, credit cards, insurance, personal and commercial loans.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ricky Otey
Chief Executive Officer & President
Recent News
2024-04-07
Business Insider
2024-04-07
Company data provided by crunchbase