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Mintlify · 1 month ago

Head of Support

San Francisco

Full-time

Onsite

Lead/Staff, Director/Executive

$185K/yr - $225K/yr

4+ years exp

Mintlify is on a mission to empower builders by providing a documentation platform that serves over 100 million developers annually. The Head of Support will lead and build a global customer support function, ensuring high-quality support while driving customer success and operational excellence.

Developer ToolsInformation TechnologySoftware

Responsibilities

Turning Mintlify support into a genuine differentiator that accelerates our customers’ success, drives word of mouth, and signals operational excellence as a part of brand identity

Leading the existing team and build out a global customer support function with 24/7 coverage and sub-minute response times

Using differentiated quality of support as a way to drive referrals and expansion

Ensuring quality of support remains incredibly high even as volume expands, reducing engineering bandwidth spent on escalations

Qualification

Technical customer support24/7 support systemsAPI understandingManaging distributed teamsSystems thinkerHigh standardsCustomer outcomes focus

Required

4-10 years experience in customer success, 2+ of which are in technical customer support roles, ideally as Head of Support

Have a technical mindset: can understand API issues, speak like a developer, and debug problems without engineering help

Previously built out and scaled 24/7 support systems with sub-minute SLAs at a company with a high bar for customer support

Experience managing distributed teams or contractor networks

Obsessive about customer outcomes, speed and quality, systems thinker; uncompromisingly high standards

Benefits

Competitive compensation and equity

Free Ubers

20 days paid time off every year

Health, dental, vision

401k or RRSP

Free lunch and dinners

$420/mo. wellness stipend

Annual team offsite

Company

Mintlify

The intelligent documentation platform

Founded in 2022

San Francisco, California, USA

11-50 employees

https://mintlify.com

Funding

Current Stage

Early Stage

Total Funding

$21.7M

Key Investors

Andreessen HorowitzBain Capital VenturesY Combinator

2024-09-03Series A· $18.5M

2022-05-30Seed· $2.7M

2022-01-01Pre Seed· $0.5M

Leadership Team

Hahnbee Lee

Co-Founder

Han Wang

Co-Founder

Recent News

baincapitalventures.com

Mintlify: Bain Capital Ventures

2025-12-24

Morningstar.com

Blacksmith Raises $10M to Unblock AI Development with Fast CI for GitHub Actions

2025-09-19

Mintlify

Mintlify acquires Trieve to advance AI-powered knowledge retrieval

2025-07-24

Company data provided by crunchbase