Uber · 23 hours ago
Head of Customer Experience Platform Segmentation Tech
San Francisco, CA
Full-time
Onsite
Director/Executive
$186K/yr - $207K/yr
8+ years expUber is a leading technology company focused on transforming transportation and logistics. The Head of Segmentation Platform will be responsible for the design, development, and management of the Customer Support Segmentation Platform, ensuring it evolves into a fully AI-enabled solution that optimizes customer interactions.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Define the vision, strategy, roadmap and phased rollout of the Segmentation Platform for Customer Support
Engage deeply with Operations teams to identify segmentation needs and usability requirements and translate them into platform requirements. The ultimate goal is to make a platform which is easy for CommOps stakeholders to use
Act as the bridge between CommOps and CO - ensuring alignment on business goals, technical feasibility, and delivery timelines. This will require a good understanding of the Tech stack, dependencies on other platforms / product teams but also a good grounding in business priorities and ability to have an independent perspective
Partner with data science and product teams to build and test the platform
Lead the platform's evolution from rules-based to AI-driven segmentation, including experimentation with predictive and proactive models
Define data models, metrics, and feedback loops for continuous improvement and transparency
Create documentation and processes that empower CommOps colleagues to leverage segmentation insights in daily decision-making. Define KPIs and monitor platform adoption, usefulness and business impact
Qualification
Required
8+ years of experience in product operations, platform development or similar domains
2+ years of strong understanding of GenAI concepts and how to build platforms using Gen AI
Preferred
Strong understanding of customer support workflows and how data can enhance segmented experience
Excellent collaboration skills with both technical and non-technical stakeholders
Exceptional communication skills (both verbal and written)
Familiarity with SQL and data visualization / reporting tools
Proven ability to translate complex operational problems into structured, data-driven solutions
Ability to quickly learn and contribute to the improvement of any Tech stack
Strong business acumen and ability to learn about business context quickly
Having an independent perspective at all times and ability to align leaders around it
Proven leadership experience managing cross-functional or multidisciplinary teams
Engineering and MBA / Consulting experience
Experience working with segmentation engines
Experience in Operations or program management
Familiarity with prompt engineering or LLM evaluation
Familiarity with technologies like Python or similar
Ability to thrive in a fast-paced, ambiguous environment
Benefits
Participate in Uber's bonus program
May be offered an equity award
Various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (689)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
2025-12-30
2025-12-27
Company data provided by crunchbase