South Carolina Federal Credit Union · 1 month ago
Collections Specialist II
North Charleston, South Carolina
Full-time
Onsite
Entry, Mid Level
2+ years expSouth Carolina Federal Credit Union is currently seeking a Collections Specialist II to join their team of outstanding Loss Prevention professionals in North Charleston, SC. The role involves collaborating with management to control delinquency and minimize credit loss, as well as educating members about their financial responsibilities and options.
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Responsibilities
Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent loans and credit cards
Utilize the collection queues, auto dialer system and reports to maintain communication with members on delinquent accounts and document pertinent information appropriately
Contact members for repayment arrangements and coordinate receipt of payments
Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed
Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders
Stay abreast of the Fair Debt Collection Practices Act
Support other team members as needed
Research member disputes on delinquent loans and submit corrections or adjustments to the appropriate department as necessary
While exercising discretion and judgment, counsel and educate members concerning their financial responsibilities, obligations and options
Make recommendations to management for any assistance offered to members with hardships, to include all necessary paperwork to justify the recommendation
Prepare all appropriate forms such as extensions, re-age/fix pays, rewrites, modifications and workouts. Follow all current guidelines for hardship assistance tools
Review and recommend accounts for repossession, charge off, legal or magistrate action to management for approval
Qualification
Required
Possess high school diploma or GED
Possess a minimum of 2 years of similar or related collections experience within a financial services work environment
Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone
Possess direct work experience communicating professionally and effectively both verbally and in writing
Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy
Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels
Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment
Possess direct work experience researching, analyzing and solving difficult problems
Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems
Possess direct work experience performing intermediate mathematical skills
Company
South Carolina Federal Credit Union
South Carolina Federal Credit Union is a banking firm offering savings, loans, and banking services in South Carolina.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Natalie Geiger, CAP, MEP, OM
Executive Administrator to the President/CEO
Brad Williams
Chief Technology Officer
Recent News
SC Biz News
2025-04-26
2025-04-26
UPSTATE BUSINESS JOURNAL
2025-03-05
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