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RCX Sports · 2 hours ago

Senior Director of Strategic Account Management

United States

Full-time

Remote

Director/Executive

8+ years exp

RCX Sports is the premier youth sport operating partner for major sports leagues, dedicated to making youth sports accessible and inclusive. The Senior Director of Strategic Account Management will lead a team to enhance customer success and drive revenue through strategic account management, ensuring strong partner relationships and operational excellence.

EventsMarketingSports

No H1B

Responsibilities

Define and continuously refine the “white glove” service model for strategic accounts, establishing clear standards for responsiveness, personalization, and partnership excellence

Set expectations and accountability measures for the Strategic Account Management team to ensure consistent delivery of premium service across all high-value partnerships

Create and maintain playbooks, frameworks, and best practices that guide the team in proactive communication, anticipatory problem-solving, and value creation for strategic partners

Design and implement scalable onboarding processes that enable the activation of multiple partner accounts simultaneously, ensuring efficiency without compromising service quality

Collaborate with internal RCX teams, Clubs/Teams, and Pro Leagues to create streamlined workflows that support concurrent partner launches while maintaining white glove standards

Establish clear communication protocols and project management frameworks to coordinate cross-functional resources during multi-account onboarding initiatives

Develop and maintain executive-level and operational relationships with key RCX league partners to ensure trust, alignment, and long-term collaboration

Serve as the primary point of escalation and strategy for top-tier accounts, ensuring rapid response and proactive communication

Conduct regular business reviews and strategic planning sessions to align goals, evaluate performance, and identify new opportunities for growth

Design templates and standard operating procedures to measure white glove account performance and Account Manager performance in a standardized fashion

Leverage data insights and market trends to identify expansion opportunities across new sports, geographies, or programs for Strategic Accounts

Collaborate with internal teams (Marketing, League Development, Technology, Fulfillment, Programs) to design and implement strategic initiatives for partner growth and innovation and remove blockers on behalf of their team based on the challenges they are facing

Lead and mentor the Strategic Account Management team, providing direction, coaching, and support to ensure consistent delivery of “white glove” service

Establish performance expectations, KPIs, and professional development plans for team members

Drive a culture of proactive partnership, operational excellence, and data-informed decision-making

Partner closely with internal RCX departments including League Success, Onboarding, Fulfillment, Technology, Marketing, and Programs to coordinate resources and ensure seamless delivery for strategic partners

Collaborate with the Senior Leadership Team on contract renewals, expansion discussions, and key strategic initiatives

Represent the voice of key customer internally, influencing product, policy, and service enhancements that improve the overall client experience

Oversee the end-to-end lifecycle of all strategic accounts, ensuring successful execution from account onboarding through renewal and growth planning

Track and analyze account performance metrics including participation, retention, and revenue growth

Identify opportunities to grow accounts through new program offerings, expanded location coverage, and consultative support to promote leagues

Identify key trends and insights from strategic account portfolio to influence RCX product roadmap and program-specific value proposition

Prepare and present quarterly and annual reports summarizing strategic account outcomes, opportunities, and recommendations for improvement

Development and oversight of Account Management Budget

Qualification

Strategic Account ManagementData AnalyticsTeam LeadershipCross-Functional CollaborationCustomer SuccessBusiness DevelopmentPartnership ManagementRetention StrategiesLifecycle ManagementPassion for Youth SportsCommunication SkillsProblem-Solving

Required

Bachelor's degree in Business, Sports Management, Marketing, Communications, or a related field

8+ years of progressive experience in account management, customer success, business development, or partnership management

At least 5 years in a leadership role overseeing client-facing teams

Demonstrated success managing strategic or enterprise-level partnerships in sports, recreation, entertainment, or brand licensing

Ability to design and implement account growth plans that drive measurable participation and revenue increases

Proven ability to collaborate with and manage senior leaders and key stakeholders at partner organizations

Deep understanding of retention strategies, lifecycle management, and proactive account engagement

Experience using data and analytics to identify trends, risks, and opportunities

Ability to collaborate effectively across multiple departments

Proficiency in designing, implementing, and influencing custom workflows and processes using CRM systems that drive target outcomes and operational efficiency

Passion for youth sports and expanding access to sporting opportunities

Preferred

Master's degree strongly preferred

Benefits

Medical

Dental

Vision

Life Insurance

Disability

401(k)

Paid Parental Leave

Unlimited PTO

Monthly Wellness Expense Reimbursement

Work equipment (laptop and monitor) provided by RCX Sports plus, expense up to $350 towards the purchase of a personal use laptop, tablet, or computer