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New Wave Design · 21 hours ago

Business System Analyst II

Eden Prairie, MN

Full-time

Onsite

Entry, Mid Level

$75K/yr - $106K/yr

2+ years exp

New Wave Design is an industry-leading designer of high-bandwidth, ultra-low latency rugged network hardware and IP cores, serving the Aerospace and Defense market. They are seeking a proactive Business Systems Analyst to support and enhance their Epicor ERP, manage integrations with Salesforce and Arena PLM, and drive data analysis and reporting to improve decision-making.

ElectronicsManufacturingWholesale

No H1B

U.S. Citizen Only

Responsibilities

Support discovery sessions with business stakeholders to understand user needs, identify gaps, and evaluate opportunities for system-based solutions

Act as a liaison between IT and business teams to ensure clear communication and alignment on system changes

Serve as the main support resource for Epicor ERP (GovCloud) questions, troubleshooting, and user assistance with backup from IT on user configuration and ticket management

Help maintain reports and dashboards using native Epicor tools (BAQs, dashboards, functions) to support reporting and workflow needs

Assist with documenting common issues and support procedures

Build new reports and dashboards using Epicor tools (BAQs, dashboards)

Assist in system governance practices that ensure data integrity, security, and compliance (FAR/DCAA, CMMC readiness)

Assist with monitoring and supporting integrations between Epicor and external platforms including Salesforce (Endowance), Arena PLM (CADLink), and future enterprise applications

Help troubleshoot integration-related issues and coordinate resolutions with internal team members or vendors

Support data validation efforts to ensure information is synchronized correctly across systems

Support and manage Epicor and integration upgrades, patches, and testing cycles across Pilot and Live environments

Help validate BAQs, dashboards, and customizations after updates

Support UAT planning, test script development, user coordination, and deployment

Support efforts for defined enterprise KPIs and metric frameworks with leadership, targeting ~95% automation of operational dashboards

Design, build, publish, and maintain Power BI dashboards that integrate data from Epicor, Salesforce, PLM, and other systems

Deliver analytics that support strategic initiatives, backlog management, COGS reduction, margin improvement, cash flow optimization, and provide actionable insights to leadership

Support assurance that SharePoint becomes a central hub for dashboards, documentation, and reporting

Help identify cross-functional process improvement initiatives to address bottlenecks, streamline workflows, and improve end-to-end visibility

Assist with developing SOPs, documentation, and training materials

Support technology adoption, training to enhance user engagement, and system ROI

Support evaluation and potential deployment of new enterprise applications (MES, Workday, QMS, PLM enhancements)

Assist with data mapping or preliminary integration planning

Provide occasional support for user provisioning, password resets, MFA troubleshooting, and related tasks

Assist with compliance documentation, access audits, and record keeping

Qualification

Epicor ERPPower BISQLAPI integrationsBusiness systems analysisAnalytical abilitiesProcess improvementUser assistanceTraining materials developmentDocumentation skills

Required

Bachelor's degree in Information Systems, Computer Science, Business, or related field

2-4 years of experience in ERP administration, business systems analysis, or related technical support (Epicor strongly preferred)

Demonstrated experience gathering requirements, defining scope, documenting system specifications, and leading solution design and related initiatives

Knowledge of SQL, API integrations, data modeling, and BI tools (Power BI preferred)

Strong analytical abilities with a track record of driving measurable improvements in efficiency, automation, and business performance