Wright State University · 1 month ago
Business Analyst - Student Success
Dayton, OH
Full-time
Onsite
Senior Level
$80K/yr - $80K/yr
6+ years expWright State University is seeking a Business Analyst for Student Success who will act as a strategic liaison between business units and IT. The role involves understanding business needs, leading technology initiatives, and ensuring data integrity while enhancing student success initiatives.
EducationHigher EducationUniversities
Responsibilities
Work with university stakeholders to assimilate knowledge and understanding of the portfolio of applications used by Student Success, understanding business processes, use cases and business system requirements. This includes, but is not limited to the university’s Slate CRM software, document repository and associated integrations
Partner with business leaders to align technology capabilities with institutional goals, translating complex business needs into scalable solutions across multiple systems
Analyze, define, and documents functional and technical requirements for data mapping, workflows, business processes and system integration specifications
Apply business process reengineering techniques to redesign and improve business processes
Serve as strategic partner and trusted advisor to unit leadership, representing unit interests within CaTS governance discussions and advocating for enterprise-aligned solutions
Collaborate closely with developers to implement requirements and provide necessary guidance to testers during quality assurance (QA) process
Define, develop, and implement QA test cases, end-user validation plans, and other QA assessments
Serve as a subject matter expert in the supported business area’s operations and systems
Serve as the functional system administrator, for the university Slate CRM
Implement and maintain comprehensive understanding of Slate CRM administrative tasks, including creating dashboards, reports, rules, tasks, and events. Document all processes in and related to Slate
Serve as the Slate Captain for the Slate Student Success CRM instance. Build forms for students, faculty, and staff
Ensure adoption of best practices by existing users as improvements are made and continuously work to establish consistency and efficiency. Engage in continuous learning as an active member of the Slate community so as to serve as Wright State’s Slate for Student Success expert, keeping the database functionality and related processes up-to-date
Manage lifecycle planning for upgrades, modules, and long-term platform evolution
Monitor adoption and ensure adherence to best practices for system usage across unit stakeholders
Provide user training and documentation to support new processes or tools
Manage access and permissions in compliance with institutional policies
Champion data quality and drive adoption of shared data standards across units
Stay current on updates and enhancements for the university Slate CRM, assessing their impact and/or value to the organization
Ensure data integrity across the assigned business unit’s data through collaboration with the institution’s Data Governance Committee and Data Stewardship groups. Ensure solutions are built and maintained so as to ensure data integrity
Understand and ensure permissions and access are properly maintained for system functions and data access across the portfolio of applications used by the supported business unit
Serve as the technical liaison with user and security administration groups
Ensure compliance with data security and privacy requirements for all employee information shared in an electronic format
Write, maintain and support a variety of operational reports or queries utilizing appropriate reporting tools
Support Institutional Research and Effectiveness in the development of institutional reports and dashboards
Troubleshoot, research and solve technical and functional problems. Recommend solutions or alternative methods for resolving issues with business processes
Deliver training and instruction in the utilization of current and new information systems as well as system functionality and new processes and procedures
Provide guidance and assistance to department and campus functional users as needed
Escalate conflicts or risks in system or process changes and participate in resolution
Engage with cross-functional teams on continuous improvement and system enhancement projects
Qualification
Required
Bachelor's degree in information technology, computer science, management of information systems or a related field and 6 years of relevant experience, OR a Bachelor's degree and 8 years relevant experience, OR an equivalent combination of education and experience in lieu of a college degree
Relevant experience must be in business analysis/IT project management field, which includes experience in requirements gathering, analysis and prioritization of business and functional project requirements, process analysis, business processes reengineering and/or preliminary cost/benefit analysis
At least 4 years' experience in Technolution's Slate, including portal and query building
Experience with Business Intelligence platforms such as Cognos or Power BI
Experience with workflow documentation and project support
Integrity and judgement necessary to maintain strict confidentiality at all times
Extensive experience with data analysis, databases, and related data storage systems
Demonstrated ability to work effectively in a matrixed structure, maintaining regular communication with both CaTS and unit stakeholders
Exceptional attention to detail and strong planning and organization skills
Good judgment, diplomacy, and objectivity to effectively and appropriately make decisions
Strong verbal/written communication skills
Preferred
Knowledge of business processes in Student Success
Experience supporting an institution of higher education in a technical role and/or knowledge of business processes in higher education
Current or previous business analyst certification
Company
Wright State University
Wright State University is a public research university located in Fairborn, OH
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.86MKey Investors
Ohio Department of Higher EducationAES Ohio FoundationNational Security Agency
2025-04-01Grant· $0.18M
2024-01-30Grant· $0.07M
2023-07-06Grant· $0.7M
Leadership Team
Amy Elston
Assistant Director in the Office of Partnerships and Field Experiences
Bruce Mackh
Vice Provost of Assessment and Chief Accreditation Officer
Recent News
2025-10-12
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2025-08-23
Dayton Daily News
2025-08-22
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